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Iman Elkhatib

Iman Elkhatib

Airport Customer services and general customer services and documents controls

كفاءة
Sharjahعضو منذ ٩ مايو ٢٠٢٦
Document ControlFront Desk ManagementComputer literateCustomer ServiceCommunicationProblem SolvingVisa coordination with government agenciesCollating and compiling technical dossiersService delivery coordinationEvaluation of Training needs for new staffOrganizationMotivation
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وظّف هذا الشخص

أرسل عرض عمل مباشرة لهذا المرشح

Document ControlFront Desk ManagementComputer literateCustomer ServiceCommunication

نبذة

Track record of delivering assigned duties on-time and on-budget, with minimal disruption to critical business processes.

Career goal: To get the right information to the right person at the right time and to do the assigned jobs in the most efficient manner, contributing to the profitability & growth of the organization.

الخبرة

Document Controller at CCSI Communication Services (2019 – Present)

Responsible for Communication with Du (telecom) team, other responsibilities include Preparing Invoice related reports, Daily activity report, Productivity reporting, Bills of Quantity Report, PR Summary report, Payment acceptance, etc. including all document control works.

Receptionist cum Secretary at Office of Sheikh Faisal bin Khalid Al Qasimi (2017 – 2019)

Responsible for operating the main telecom switchboard for communications of the company. Job also included receiving and handling of all incoming and outgoing calls, attending to and managing all visitors to the office including scheduling their appointments.

Customer Agent at Sharjah Airports (2015 – 2017)

Handling Airlines such as Air Egypt, Air India, Air India Express, etc.

  • Managing and handling customer check-ins
  • Monitoring Closed circuit systems in the baggage area

HR & Administration Department Staff at CNBC – Middle East Business News (2012 – 2014)

Duties include human resource coordination, attending meetings, preparing Minutes of Meetings, maintaining files and documentation, report generation, attending to visitors and managing front desk. Also gained experience by coordinating in the media section between News Section and the Editing Section and was able to reach the desired target.

Document Controller cum Teller at AFAQ – Islamic Finance Company (2010 – 2011)

In the finance and cashier/teller department. AFAQ supplies manpower support to other organizations such as ministry of labor, Tas 'heel, Civil Defense, etc. Worked in such areas on manpower supply to these organizations.

  • Collating and compiling technical dossiers
  • Registering all cash deposits
  • Preparing documents for WPS
  • Preparing vouchers and entering data into the system
  • Preparing manually cash deposit slip cum Indemnity for bank guarantee and collecting the money from the customer
  • E-Dirham card recharging and issuing
  • Processing Wages Protection System (WPS)
  • Routine duties of Cashier, teller, Finance and documentation
  • Preparing Daily reports on the above work to the management

Internal Audit Coordinator cum Public Relations Coordinator at Galadari Brothers Co. (L.L.C) (Khaleej times) (2009 – 2010)

In the management services department.

  • Coordinating and handling visas, medical test reports, work permits, etc. related to personnel
  • Coordinating with government agencies on handling issues on business license, pr, etc.
  • Human resources coordination duties, such as new employee induction, employee file maintenance, arranging training, etc.
  • Maintaining the audit schedules and reports as internal audit coordinator
  • Scheduling meetings, booking conference rooms, handling time sheets, handling confidential files
  • Coordinating with government offices and other routine jobs in the department

Document Controller – Central Document Management Dept. at Maritime Industrial Services Co. Ltd. Inc. (MIS) (2007 – 2008)

An Onshore/Offshore EPC Contractor.

  • Collating and compiling technical dossiers
  • Maintaining vendor document registers
  • Preparing transmittals
  • Transmitting and receiving documents

Executive Secretary to the Project Manager at Maritime Industrial Services Co. Ltd. Inc. (MIS) (2005 – 2007)

Main projects: Jet fuel storage & pipeline at Hamriya for British Petroleum, Rig refurbishment project for NDC Abu Dhabi.

  • Preparation of management reports
  • Scheduling and arranging meetings
  • Handling all project related communications
  • Maintaining the master project document index
  • Coordinating with final document controllers on required deliverables to client
  • Maintaining all the required files for the project manager
  • Preparing Minutes of Meetings (mom)

Receptionist cum Secretary at Maritime Industrial Services Co. Ltd. Inc. (MIS) (2003 – 2005)

Responsible for operating the main switch board of the company, handling all incoming and outgoing calls.

  • Attending to visitors
  • Issuing gate passes
  • Attending to other administrative duties

Data Entry Operator at HSBC Bank (2002 – 2003)

Duty included daily data entry of financial data into the bank's database on an online basis.

Admin Assistant / Accounts Assistant at Skyline College (2002 – 2002)

Part-time position in the Admin Department. Also worked part-time as Accounts Assistant in the finance department.

  • Customer relations
  • Document control
  • Correspondence filing and dispatch
  • Daily posting of journal entries
  • Handling invoice documents
  • Keeping track of payment schedules

Secretarial Trainee at Consolidated Contractors International Co. S.A.L (2002 – 2002)

Reporting to the Managing Director, duties involved all secretarial work including handling of official correspondence and managing the PABX Switchboard.

التعليم

Bachelor of Business Administration (B.B.A.) in Tourism Management – National American University

التقييمات