Ines Abdellaoui

Experienced professional with a diverse background in public relations, administration, reception, accounting, HR, sales, marketing, data entry, and translation. Demonstrated ability to manage high volumes of international clients, liaise with government entities, and oversee operational functions. Proven track record in recruitment, financial management, and event organisation.

Skilled in multitasking, time management, and maintaining accurate records with a strong commitment to creating a positive work environment.

Career Goal: To leverage extensive experience in a dynamic role that offers opportunities for growth and development.

Public Relations Officer (PRO) / Admin Officer at Mokhless Laajimi for Information Tech (2023-07 – Present)

• Managed and facilitated government transactions, employment visas, work permits, and official approvals in compliance with UAE labor laws.
• Liaised with Ministry of Human Resources and Emiratisation (MOHRE), General Directorate of Residency and Foreigners Affairs (GDRFA), and other official entities.
• Overseed corporate administrative tasks, managed employee documentation, and maintained digital records on IT services and operational contracts.
• Handled communication with internal departments and external corporate clients, ensuring smooth daily operational workflows.
• Acted as a central liaison connecting customers, internal management, and external partner companies to coordinate B2B services, streamline inquiries, and maintain strong professional relationships.

Receptionist, Accountant & HR at Pink Mood Beauty Clinic (2020-11 – 2022-09)

• Greet and welcome visitors and patients to the clinic; make them comfortable while taking information regarding their visit.
• Give appointments to patients who want to see the doctor and inform the doctor of their arrival.
• Process patients' files, explain clinic policies, and direct patients through clinic procedures.
• Ensure stationery needed for reception desk operation is available and supervise cleaning to create a healthy environment.
• Ensure patient data is accurate and updated regularly; check equipment stock and inform management of shortages.
• Collect revenue by recording financial information, collecting charges for services, and recording third-party claims.
• Provide financial information to management by analyzing accounting data and preparing reports.
• Manage petty cash and handle clinic expenses.
• Actively involved in recruitment by preparing job descriptions, posting ads, managing hiring, and training new staff.

Sales & Marketing Executive at Pardus Design and Artwork Services (2018-06 – 2020-08)

• Overseeing and developing marketing campaigns, conducting research, and analyzing data to define target audiences.
• Devising strategies, managing promotional activities, and analyzing performance and data analytics.
• Compiling and distributing financial, statistical, and informational data.
• Writing/proofreading creative copy, maintaining websites, updating databases, and using CRM systems.
• Organizing trade shows, product exhibitions, and internal marketing/company culture events.
• Opening new accounts, following up, and building contacts with key decision-makers to underpin sales efforts.
• Managed high volumes of international clients with exceptional organization and planning skills.
• Coordinated with design teams for marketing materials and negotiated supplier/vendor contracts for favorable pricing.

Data Entry Agent & Translator at Media Sud (2016-05 – 2018-04)

• Transferred data from paper formats into computer files or database systems with zero mistakes.
• Scanned documentation and typed customer data to maintain accurate digital records.
• Read and translated conversations and documents between two parties in professional situations while retaining original meaning.
• Proofread, edited, and formatted final translated versions using appropriate presentation software.
• Liaised with clients to clarify ambiguous points and adhered to quality/ethical translation standards.

Higher Secondary Education in Economics and Management – Mon Avenir, Tunis (2018-01)