Israa Gargar

Operation officer and Scrum master relocate to UAE Eager to use my descent experience for supporting cross-functional teams and increasing customer satisfaction through process improvement and agile implementation.

• Scrum Master

  Panda 180 Software Company - Sudan | 2020 - 2022

  Work with peers, Product Owners, and managers to continue to evolve our teams, grow their expertise and resolve any obstacles in their way

  Observe & provide consistent and impactful feedback to individuals and team

• Operation Officer

  I&S Group Software Company - Sudan | 2017 - 2019

  Maintaining and analyzing all operational data

  Preparing documents such as Proposals, and SRS

• Call Center Representative

  Sudatel Telecommunications Group - Sudan | 2012 - 2017

  First-line customer support (working with NOC), configuring Routers throughout phones, reporting and monitoring Fiber cable status

Alzaieem Alazhari

University, Sudan | 2005 - 2010

Information Technology - Second Class Division One

Scrum Fundamental Certified

SCRUMstudy , online | 2020

Provides guidelines for the successful implementation of Scrum-the most popular Agile product development and delivery framework