Jacqueline Sinforoso

Optimized the department's time and attendance system, enhancing operational efficiency. Managed calendar appointments and provided administrative support to F&B management. Conducted weekly training sessions for staff, improving team performance and service standards.

F&B Supervisor & Coordinator at Holiday Inn and Suites Dubai Science Park (2023-01 – 2025-07)

• Optimized the department's time and attendance system, enhancing operational efficiency.
• Managed calendar appointments and provided administrative support to F&B management.
• Conducted weekly training sessions for staff, improving team performance and service standards.
• Process purchased requests and coordinated supplier orders, ensuring timely supply of materials.
• Responded to inquiries and service concerns, maintaining a high level of customer satisfaction.

F&B Supervisor at Al Bustan Centre and Residence (2017-12 – 2022-12)

• Ensured seamless daily operations across all outlets, enhancing guest experience.
• Facilitated administrative tasks like scheduling and communications, improving team coordination.
• Maintained organized filing systems for operational documents, ensuring easy access to information.
• Coordinated events from planning to execution, aligning with client expectations and requirements.
• Collaborated with suppliers for timely procurement of goods, optimizing inventory management.

Front Desk Agent at Shandiz LLC, Emirates Concorde Hotel (2015-12 – 2017-10)

• Answered phone calls and provided information to guests, prioritizing customer service excellence.
• Arranged appointments by obtaining caller information and ensuring effective communication.
• Directed callers to appropriate destinations, maintaining accurate records of inquiries.
• Welcomed and assisted guests during the check–in process, enhancing their initial experience.
• Maintained high service quality, addressing guest feedback and inquiries promptly.

NCII in Hotel and Restaurant Services – San Francisco Institute of Science and Technology TESDA (2012 – 2014)

Secondary Education – Academia Trinitas (2005 – 2009)

Primary School – Gubat Elementary School (2000 – 2005)