Jaya Grover

• With over 14+ years of experience across Telecom, Information & Communication Technologies (ICT), and the Real Estate domain, I have developed a strong track record in both B2B and B2C environments. I specialize in Quality Assurance & Control, Test Requirement Analysis, Test Planning & Execution, Incident/Defect Management, and Risk Management, with a focus on driving successful project delivery within deadlines.
• As an experienced QA Lead I have led teams through Agile transformations, transitioning from Waterfall to Agile methodologies. I facilitate Sprint Planning, Daily Stand-Ups, Sprint Reviews, and Retrospectives, fostering an environment of continuous improvement. As a certified Agile Professional my passion lies in coaching teams to adopt and embrace Agile practices to drive efficiency and success.
• With recent 2.5 years of experience in the Real Estate domain, I have expanded my skill set to include planning and executing UI/UX, performance, functional, database, compatibility, integration, and user acceptance testing for Real estate domain as well. My background also includes working with top-tier Telecom clients like AT&T, PLDT, Vodafone, Claro, and Ooredoo, gaining deep knowledge in service provisioning, activation, orchestration, and service assurance.
• I bring leadership qualities, strategic thinking, and customer focus to every project, ensuring optimal team performance and project success.

14+ years of experience across Telecom, Information & Communication Technologies (ICT), and the Real Estate domain, I have developed a strong track record in both B2B and B2C environments. I specialize in Quality Assurance & Control, Test Requirement Analysis, Test Planning & Execution, Incident/Defect Management, and Risk Management, with a focus on driving successful project delivery within deadlines.

• Master of Science in Software Engineering & Telecom from BITS PILANI, India in 2014 with 7.26 C.G.P. A
• Master in computer applications from Indraprastha Engineering College, India in 2010 with 70.8 %
• B.Sc. (Hons.) from RAMJAS College, Delhi University in 2007 with 71.3%
• 10+2 (CBSE) from Greenfields public school, Delhi in 2004 with 70.8%
• 10th (CBSE) from Greenfields public school, Delhi in 2002 with 80.2%
• ISTQB Complete Advanced Level (ISTQB)
• ISTQB Agile Tester Extension (ISTQB)
• ITIL V3 Foundation (Axelos)
• PRINCE2 Certification (Axelos)
• Professional Scrum Master 1 (Scrum.org)
• Professional Scrum Product Owner 1 (Scrum.org)
• Six Sigma Green Belt Certification (Exemplar)