Jithin Bharathan

Experienced House Manager with over 20 years of expertise in delivering outstanding customer service and overseeing guest relations within the hospitality industry. Proven ability to optimize guest satisfaction, improve operational efficiency, and lead high-performing teams to meet and exceed service standards. Skilled in team leadership, staff training, and customer engagement with a strong focus on enhancing guest experiences.

Adept at managing day-to-day operations, handling guest inquiries and complaints, and maintaining a welcoming, customer-centric environment. Recognized for strong communication and a proactive approach to problem-solving in fast-paced settings.

House Manager | UHNWI (2025-03 – Present)

Managing luxury household operations for ultra-high net worth individuals

• Manage the day-to-day operations of the house, ensuring impeccable standards are maintained at all times. Manage inventory, overseeing maintenance and repairs, maintaining household systems such as HVAC and security systems, ensuring confidentiality and discrete method etc.
• Oversee a team of skilled household staff, providing leadership, training, and guidance to uphold the highest level of service
• Source and manage luxury goods, services, and vendors, ensuring the household is equipped with the finest amenities and resources
• Plan and execute exclusive events and gatherings, coordinating with high-end vendors, chefs, and entertainment providers
• Implement and maintain rigorous security protocols to safeguard the privacy and well-being of the residents
• Manage the household budget, ensuring cost-effectiveness and financial discretion while delivering uncompromised luxury

House Manager | UHNWI (2023-10 – 2025-02)

Managing luxury household operations for ultra-high net worth individuals

• Manage the day-to-day operations of the house, ensuring impeccable standards are maintained at all times. Manage inventory, overseeing maintenance and repairs, maintaining household systems such as HVAC and security systems, ensuring confidentiality and discrete method etc.
• Oversee a team of skilled household staff, providing leadership, training, and guidance to uphold the highest level of service
• Source and manage luxury goods, services, and vendors, ensuring the household is equipped with the finest amenities and resources
• Plan and execute exclusive events and gatherings, coordinating with high-end vendors, chefs, and entertainment providers
• Implement and maintain rigorous security protocols to safeguard the privacy and well-being of the residents
• Manage the household budget, ensuring cost-effectiveness and financial discretion while delivering uncompromised luxury

Butler Manager at Ministry of Foreign Affaires | Royal Palace (2019-01 – 2022-12)

Managing butler operations and household staff at royal palace

• Supervising the daily operations of the palace's service staff, including footmen, valets, housekeepers, and chefs
• Ensuring all areas of the palace are impeccably maintained and presented
• Anticipating and fulfilling the needs of the royal family with discretion and efficiency
• Managing wardrobe arrangements, travel preparations, and personal requests
• Recruiting, training, and managing household staff to maintain high service standards
• Greeting and attending to VIP guests, dignitaries, and state visitors
• Enforcing confidentiality policies to protect the royal family's personal matters

Head Butler at One & Only Royal Mirage Beach Resort & Spa (2003-11 – 2019-01)

Overseeing butler services and guest relations at luxury resort

• Monitor all aspects of service within suites, hotel outlets including food and beverage service, linen and restocking amenities
• Prepare roster for Butler department according to business need
• Reviewed all in-house, arriving and departing on a regular basis; process the check-in and check-out process in a timely and professional manner
• Monitor Guest comments and Guest Voice (GSS) results to identify shortfalls and remedy service issues

Butler at The Renaissance International Hotel (2002-04 – 2003-09)

Providing butler services to hotel guests

• Provide tailored, attentive service to guests, ensuring their comfort by anticipating needs and fulfilling special requests
• Oversee the preparation and service of meals, ensuring proper presentation and adherence to high standards of etiquette
• Assist in planning and coordinating events, including private dinners, parties, and family functions, ensuring all details are managed to the host's specifications
• Ensure the privacy and security of guests, managing access to the property and coordinating with security teams when necessary

Certified Butler in Butler Services – Magnums Butlers Academy

International Diploma in Hotel Management – IIMS Cochin