Joe Varghese

PROFESSIONAL SUMMARY

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

WORK HISTORY

November 2021 - Current

D M WORLD ME FZE - Software implementation consultant, Dubai, United Arab

Emirates

February 2020 - September 2021

ALKIDHMA SYSTEMS - Odoo product support, Thalassery, India

July 2017 - December 2019

ANGELWOOD INTERNATIONAL SCHOOL - High School computer science Teacher,

Bihar, India

Implemented Freshsales Suite, Freshdesk, Freshchat Customer Service Suite,

and Freshservice for various clients, ensuring seamless integration and user adoption.

•

Conducted user training sessions and created comprehensive training materials to facilitate software proficiency.

•

Integrated third-party software with Freshworks products via APIs, enhancing functionality and interoperability.

•

Developed custom bots for Freshdesk and Freshchat, automating customer service tasks and improving response times.

•

Provided ongoing technical support to clients, resolving issues and optimizing software performance.

•

Assisted clients with the deployment and management of Hexnode MDM software for effective mobile device management.

•

Implemented procurement software solutions, streamlining purchasing processes and improving efficiency.

•

Utilized Survey Sparrow to create, distribute, and • analyze surveys,

Facilitated the implementation of field service management solutions and provided user training for scheduling, dispatching, and mobile app utilization.

SKILLS

Software Implementation and

Training: Expertise in deploying and training users on Freshworks products and other software solutions.

•

API Integration: Skilled in integrating third-party applications with Freshworks products.

•

Bot Development: Experience in creating and implementing custom bots to streamline customer service operations.

•

Customer Support and Service

Strong background in customer service with a focus on user satisfaction and efficiency.

•

Mobile Device Management

Proficient with Hexnode MDM software for managing mobile devices.

•

Procurement Software: Experience in implementing and training users on procurement software solutions.

•

Survey Tools: Skilled in using

Survey Sparrow for creating and analyzing surveys.

•

Technical Support: Providing technical support and troubleshooting to ensure smooth operation of software systems.

•

WORK HISTORY

November 2021 - Current

D M WORLD ME FZE - Software implementation consultant, Dubai, United Arab

Emirates

February 2020 - September 2021

ALKIDHMA SYSTEMS - Odoo product support, Thalassery, India

July 2017 - December 2019

ANGELWOOD INTERNATIONAL SCHOOL - High School computer science Teacher,

Bihar, India

Implemented Freshsales Suite, Freshdesk, Freshchat Customer Service Suite,

and Freshservice for various clients, ensuring seamless integration and user adoption.

•

Conducted user training sessions and created comprehensive training materials to facilitate software proficiency.

•

Integrated third-party software with Freshworks products via APIs, enhancing functionality and interoperability.

•

Developed custom bots for Freshdesk and Freshchat, automating customer service tasks and improving response times.

•

Provided ongoing technical support to clients, resolving issues and optimizing software performance.

•

Assisted clients with the deployment and management of Hexnode MDM software for effective mobile device management.

•

Implemented procurement software solutions, streamlining purchasing processes and improving efficiency.

•

Utilized Survey Sparrow to create, distribute, and • analyze surveys,

Facilitated the implementation of field service management solutions and provided user training for scheduling, dispatching, and mobile app utilization.

BE ( Electronics and Communication