Junmark Deus

Hi my name is JUN MARK DEUS I have a strong desire to learn new things in field of IT (Information Technology). In a stressful environment, I am able to produce my best work. I'm able to quickly adjust to a new workplace. I have a great capacity for critical thought and seek opportunities to advance both the organisation and myself.

Based on the information provided, your work experience can be summarized as follows:

Data Center Operator (AXA Philippines), FIRST DATACORP

November 2023 - Present

• Provide support and maintenance for the data center
• Manage and monitor all installed systems and infrastructure
• Monitor data center critical infrastructure and raise incident tickets for any defects or faults
• Perform preventive operations and react to ad-hoc tasks to maintain system stability
• Produce, maintain, and update technical documentation
• Work closely and coordinate with vendors in telco and data center
• Manage IT facilities in the data center, including A/C, access, and PACU
• Monitor servers, websites/apps, backups via Veeam, SQL batch jobs, and UIPATH RPA bots
• Send monthly status reports on system maintenance, SQL jobs, data center, and daily health checks

Tier 1 Support Specialist, MotivIT

July 2023 - October 2023

• Provide first-level support and troubleshooting assistance
• Manage multiple clients and track issues in ticketing systems
• Create and maintain a knowledge base
• Handle incoming incidents to the service desk (tickets, email, calls)

Graduate of Bachelor of Science in Information Technology in PHINMA Araullo University last April 2022