Muhammed Gaws V

Dynamic and highly motivated Data Center Junior Engineer with knowledge of data center setup and facilities. Trained in Windows administration. Experienced in copper and fiber-based cable networking. CCNA certified professional.

Proven ability to troubleshoot complex technical issues and implement effective solutions, with a drive for continuous learning and improvement. Excellent communication skills and a passion for delivering exceptional service to clients. Seeking an opportunity to utilize my skills and grow in the field of data center management while contributing to the success of a dynamic organization.

IT Infrastructure Support at Omnix International (2024-07 – Present)

• Assisted the IT Infrastructure team in day-to-day data center operations, including racking, stacking, installation, and configuration of servers and storage systems.
• Performed regular server health checks across multiple data centers and compiled detailed reports in Excel for management review.
• Provided First-Level Maintenance (FLM) support for both fiber and copper cabling infrastructure.
• Managed the logistics of RMA (Return Merchandise Authorization) processes, coordinating the shipment and receipt of hardware parts through supply chain vendors.
• Monitored system performance metrics, identifying and implementing upgrades to optimize operational efficiency.
• Conducted routine maintenance and performed troubleshooting to resolve both hardware and software issues proactively.
• Maintained comprehensive documentation of configurations, procedures, and daily operational activities to support audit and compliance requirements.
• Provided on-site support to field engineers, coordinating with remote teams to ensure successful hardware replacement and issue resolution.
• Carried out hardware replacements on Dell, HPE, and Huawei equipment including HDDs, SFPS, and Power Supply Units (PSUs).

Network Technician at Gtec Computer Education (2022-08 – 2023-01)

• Proficient in troubleshooting and resolving technical issues for a diverse range of hardware and software systems.
• Demonstrated ability to provide excellent customer service and communicate complex technical information in a clear and concise manner.
• Experienced in managing networks, servers, and databases to ensure optimal performance and security.
• Skilled in implementing new technologies and upgrades while minimizing downtime and disruptions.
• Adept at creating and maintaining detailed documentation, ensuring efficient knowledge transfer for team members.
• Provided L1 Support for users and supported to resolve PC & Network related issues.

Diploma in Electrical & Electronics Engineering – State Board of Technical Education (2019-05 – 2022-04)

Secondary School Leaving Certificate – International Indian School (2010-04 – 2019-04)