Karim Farhan

Customer-focused professional with international experience in client-facing, hospitality, and business support roles across the UAE and Chile. Skilled in front-desk operations, client onboarding, application processing, and relationship management, with a strong track record of delivering efficient and high-quality service. Experienced in guiding clients through administrative procedures, handling inquiries with clarity and empathy, and representing brands at corporate and networking events.

Recognized for adaptability, strong communication skills, and the ability to create smooth, positive customer experiences in fast-paced environments.

Brand Ambassador at Meydan Free Zone (Present)

• Act as a front-facing representative in the main lounge, welcoming clients and delivering professional and premium customer experience.
• Register clients and support onboarding by ensuring accurate documentation and assisting with visa, permit, and service applications.
• Handle client inquiries and provide front-line support throughout the client journey within the Free Zone.
• Represent Meydan Free Zone at onboarding and networking events, building and maintaining strong professional relationships.
• Support marketing and content creation by conducting client interviews and assisting with video transcription and structuring for social media content.

Business Operations & Project Support at Blue Horizon Venture Metal Trading LLC FZ (2025-08 – 2026-01)

Took responsibility for stabilizing a business setup project after initial challenges, ensuring operational and regulatory alignment within the UAE framework.

• Reviewed and corrected company setup structure to ensure compliance and operational readiness.
• Coordinated Corporate Tax registration and resolved administrative gaps from the initial setup process.
• Supported periodic logistics coordination (approx. once per week) to ensure operational continuity.
• Acted as a communication bridge between Chilean business owners and local stakeholders, providing English–Spanish interpretation during key interactions and supporting commercial discussions.

Client Service Executive at Excellence Auditing & Business Consultants (2025-01 – 2025-08)

• Ensured high-quality and timely responses to client inquiries, complaints, and service requests.
• Prepared and issued service proposals to existing and potential clients based on their requirements.
• Proactively coordinated with internal stakeholders to ensure timely delivery of accounting and audit reports.
• Maintained accurate and up-to-date records of client interactions and sales activities.
• Assisted with client legal documentation processing, including license renewals, company registrations, and other regulatory documentation.

Super Concierge Agent at FIVE LUXE (2024-07 – 2024-11)

• Provided guests with comprehensive information on dining, entertainment, and local attractions across Dubai.
• Coordinated leisure and entertainment activities, offering personalized recommendations and managing bookings based on guests' preferences.
• Arranged reservations, tickets, transportation, and tours, ensuring accuracy and a seamless guest experience.
• Coordinated personalized services and amenities for VIP guests, delivering exceptional service and attention to detail.

Lobby Hostess at FIVE LUXE (2024-04 – 2024-06)

Promoted to Concierge after 2 months due to upstanding performance.

• Welcomed guests and provided personalized assistance during arrival and check-in.
• Escorted VIP guests to their rooms and introduced hotel facilities and services.
• Handled guest requests and concerns promptly, ensuring a positive guest experience.
• Coordinated special room arrangements for birthdays, anniversaries, honeymoons, and other celebrations.
• Maintained high standards of hospitality and guest satisfaction in a luxury hotel environment.

MES Project Analyst at SQM Lithium (2023-03 – 2023-12)

• Analyzed and managed the social impacts of mining projects to ensure that they aligned with community needs and expectations.
• Conducted social impact assessments to identify gaps between mining operations and surrounding communities.
• Developed and presented recommendations and action plans to management to promote responsible and sustainable mining practices.

Hostess at Barbazul Restaurant (2022-03 – 2022-12)

• Welcomed and seated guests, ensuring efficient table turnover and smooth restaurant flow.
• Managed reservations and walk-ins during high-traffic periods, optimizing seating capacity.
• Verified government-issued COVID-19 health passes and ensured compliance with safety protocols during the post-pandemic period.
• Provided attentive and friendly service, contributing to a safe and positive dining experience.
• Supported front-of-house operations to maintain service efficiency during peak hours.

Bachelors in Social Anthropology – Pontificia Universidad Catolica De Chile (2019 – 2023)

Diploma in International Volunteering (Global Citizenship) – CGCs – Centre for Global Citizenship Studies (2024)