احمد عادل

Customer-focused professional with experience in technical and administrative environments. Strong communicator skilled in handling client inquiries, resolving issues efficiently, and ensuring customer satisfaction. Proven ability to coordinate with cross-functional teams and deliver solutions under pressure. Dedicated to providing exceptional service and building positive relationships with clients.

Customer Relations Supervisor at Nabdh Alfahs Auto Testing (2023-11 – Present)

• Assisted customers with vehicle testing and service inquiries.
• Ensured client satisfaction through prompt and clear communication.
• Coordinated between technical teams and clients to resolve service-related issues.
• Collected feedback and implemented improvements to enhance customer experience.

Administrative & Customer Support Officer at Cartech.sd (2021-03 – 2023-04)

• Managed client appointments and handled service requests efficiently.
• Responded to inquiries via phone and email, maintaining professionalism.
• Supported HR and payroll operations while ensuring smooth communication with staff.
• Contributed to a positive customer experience by resolving complaints effectively.

B.Sc. (Honours) in Safety and Environment – Alzaiem Alazhri University (2015 – 2020)