Kazhen Rauf

Commercial and customer success leader with 7+years of experience across pharmaceutical consulting, AI-enabled transformation, and enterprise account growth. Proven track record managing multi-million-pound global accounts, delivering expansion revenue, leading strategic client partnerships, and driving business transformation programmes across Europe, North America and Asia. Combines consulting rigor, commercial acumen, and operational leadership to help pharmaceutical organisations improve performance and accelerate growth.

Customer Success Director at ADVANCE®AI (2025-06 – Present)

Own a £3M portfolio of global pharmaceutical accounts, responsible for retention, expansion, and executive stakeholder management

• Delivered £2M in upsell and expansion revenue through opportunity identification, proposal development, and commercial progression
• Maintained 100% renewal performance and NPS of 8.6 across enterprise AI programmes
• Led deployment of 100+ programmes across 26 pharmaceutical companies, including expansion into US, EU, and Japan markets
• Partner with senior stakeholders across Commercial, Sales, Marketing Excellence, and L&D functions to improve field execution and customer engagement
• Translate AI-driven field analytics into commercial recommendations and executive-level narratives
• Built and scaled Customer Success operating models to support international growth and programme delivery

Senior Associate Consultant, Strategy Consulting at Putnam Associates (2024-04 – 2025-04)

• Delivered strategic consulting engagements for top-20 pharmaceutical companies across oncology, immunology, and chronic disease portfolios
• Supported market access, competitive strategy, and launch planning initiatives for pipeline and in-line assets
• Designed and led qualitative primary research programmes including KOL and payer interviews across international markets
• Developed executive-level strategic recommendations for commercial, medical affairs, and clinical development stakeholders
• Built client-facing materials and workshops to support strategic decision-making and cross-functional alignment
• Mentored junior consultants and contributed to internal capability-building initiatives

Junior Business Analyst to Associate Project Director at STEM Healthcare (2019-05 – 2024-04)

Progressed through multiple leadership roles over five years, ultimately leading global and regional pharmaceutical engagements across Europe, North America, and Asia

• Managed accounts generating over seven figures in revenue across field-force effectiveness, brand execution benchmarking, and customer engagement programmes
• Led international roll-outs of performance improvement initiatives across specialty care and rare disease brands
• Synthesised field intelligence and KPI analysis into commercial recommendations used in brand planning and launch readiness reviews
• Facilitated client workshops and action-planning sessions to drive behavioural change and execution improvement
• Developed commercial proposals and contributed to strategic account growth and partnership expansion
• Managed and mentored analyst teams, driving delivery quality and team development

MEng in Petroleum Engineering – University of Manchester (2014-09 – 2018-06)

A-level – Brentside High School (2006-09 – 2013-06)