Alaa Mohamed

Observant and process-driven success manager with 11 years of experience in establishing strategies for retaining a solid customer satisfaction rate. Leveraging relations & communication skills to effectively identify priorities & implement initiatives to meet customer needs.

I have experience in call center with MTN Sudan for 5 years as Agent then team leader, thin worked in customer support for the next 5 years including administration position. my final experience is customer success manager also including administration.

I get training in customer service excellence. and have certification. i toked online course with The Young African leader's initiative in Developing Mentoring and Supporting Youth leadership, Strategies for personal Growth and Development, and Community Organizing for Action.