Lamine Bennaama

Detail-oriented Health Services Coordinator with experience in medical dispatch, patient communication, and healthcare operations support. Proven ability to coordinate between patients, medical teams, and facilities in fast-paced and high-pressure environments. Skilled in handling sensitive situations with empathy while ensuring accuracy, efficiency, and adherence to healthcare protocols.

Multilingual communicator fluent in Arabic, English, and French, bringing cultural awareness and patient-centered service to every interaction.

Medical Dispatcher / Call Center Agent at VIP Doctor Ambulance (2024-03 – Present)

• Coordinate emergency and non-emergency medical transport services between patients, hospitals, and field medical teams
• Handle high-volume inbound calls while prioritizing urgent medical cases
• Communicate critical patient information accurately to paramedics and healthcare facilities
• Provide reassurance and guidance to patients and families during stressful situations
• Maintain accurate patient and incident records in dispatch systems
• Follow strict medical response protocols while adapting to real-time developments
• Support team coordination to ensure fast, safe, and efficient service delivery

Customer Service & Client Relations Roles at Various Organizations (2016 – 2022)

• Delivered personalized service to diverse international clients
• Built long-term client relationships through attentive listening and tailored recommendations
• Managed multiple customers simultaneously while maintaining high service standards
• Handled customer concerns professionally and efficiently

Bachelor's Degree in Law & Political Science – Msila University (2015 – 2019)