Business Travel Supervisor
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Travel professional with extensive experience planning first-class personal and commercial experiences and understanding of evolving travel trends. Focused on meeting client requirements with well-prepared arrangements and itineraries meticulously matching varying budgets.
Customer-focused travel professional versed in current industry practices and desirable destinations. Focused on delivering first-class experiences for variety of budgets and preferences. Reliable in maintaining organised records and preparing necessary paperwork with outstanding organizational skills and workplace focus.
Adept in strategy development and staff training. Offering 20 years of sales experience and excellent leadership ability.
July 2004 - Current
Emirates Group/Dnata - Business Travel Supervisor, Dubai, UAE
Maximised sales profits using proven upselling and cross-s • elling techniques.
Resolved complaints, cancellations and refunds with mutually beneficial solutions.
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Researched accommodation options to provide choices for varying tastes and budgets.
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Educated clients on current travel restrictions, providing relevant and up-todate information by phone and email.
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Explained benefits of purchasing travel insurance with clients to boost Average
Transaction Value.
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Identified add-on sales opportunities by analysing client needs, budgets and preferences.
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Negotiated unique airline discounts, resulting in significant cost savings to clients.
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Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
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Determined exact customer requirements and recommended destinations to suit.
Science & Tourism-
Philippines, Manila,
Philippines, June 1998 - April
2002
Makati High School, Makati,
Philippines, June 1995 - April
1999
Makati Elementary School,
Makati,Philippines, June 1989 -
John Robert Powers, Makati.
Philippines, December 2001 -
Centre, Makati, Philippines,
March 1997 - June 1997
