Lara Espinosa

Travel professional with extensive experience planning first-class personal and commercial experiences and understanding of evolving travel trends. Focused on meeting client requirements with well-prepared arrangements and itineraries meticulously matching varying budgets.

Customer-focused travel professional versed in current industry practices and desirable destinations. Focused on delivering first-class experiences for variety of budgets and preferences. Reliable in maintaining organised records and preparing necessary paperwork with outstanding organizational skills and workplace focus.

Adept in strategy development and staff training. Offering 20 years of sales experience and excellent leadership ability.

July 2004 - Current

Emirates Group/Dnata - Business Travel Supervisor, Dubai, UAE

Maximised sales profits using proven upselling and cross-s • elling techniques.

• Advised customers on specific visa and passport requirements.
• Monitored flight costs and demand to achieve best-possible prices.
• Promoted seasonal travel offers and upsold additional tours and experiences.

Resolved complaints, cancellations and refunds with mutually beneficial solutions.

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Researched accommodation options to provide choices for varying tastes and budgets.

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Educated clients on current travel restrictions, providing relevant and up-todate information by phone and email.

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• Utilised business travel expertise to design cost-effective corporate trips.

Explained benefits of purchasing travel insurance with clients to boost Average

Transaction Value.

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• Verified customer passports and documentation to travel.

Identified add-on sales opportunities by analysing client needs, budgets and preferences.

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• Trained and mentored junior consultants in customer service best practices.

Negotiated unique airline discounts, resulting in significant cost savings to clients.

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• Recorded accurate passenger information to eliminate ticketing errors.

Remained knowledgeable on popular attractions and experiences to provide additional travel advice.

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Determined exact customer requirements and recommended destinations to suit.

Bachelor's degree: Bachelor in

Science & Tourism-

Undergraduate

Polytechnic University of the

Philippines, Manila,

Philippines, June 1998 - April

2002

High School Diploma

Makati High School, Makati,

Philippines, June 1995 - April

1999

Diploma: Tertiary

Makati Elementary School,

Makati,Philippines, June 1989 -

April 1995

Speech Power

John Robert Powers, Makati.

Philippines, December 2001 -

February 2002

Personality Development

Summer Course

Cora Doloroso Training

Centre, Makati, Philippines,

March 1997 - June 1997