Lidya Sisay

Professional Front Desk Receptionist with experience in real estate and hospitality industries in Abu Dhabi. Skilled in client relations, reception operations, handling inquiries, scheduling appointments, and providing excellent customer service in fast-paced environments. Strong communication, multitasking, and administrative support abilities with a professional and welcoming approach.

Receptionist / Customer Service Representative - Abu Dhabi United Real Estate - Saadiyat, Abu Dhabi UAE

(2024-12)

• Greeting and welcoming guests as they arrive at the front desk or reception area.
• Providing accurate and timely information regarding property details, leasing processes, and company services.
• Maintain a clean, organized, and welcoming reception and showroom area For Clients and Tenants.
• Conducted property viewings and explained property features to potential tenants and Clients.
• Assisted guests with check-in and check-out procedures.
• Dealt with complex complaints and angry customers professionally and politely.
• Handled high-volume telephone calls to address and resolve customer queries.

Front Office / Customer Service Representative - St. Regis Saadiyat - Abu Dhabi UAE

(2024-07 - 2024-12)

• Greeting guests and managing check-ins and check-outs.
• Responding to questions through the phone, through emails, or face-to-face.
• Handling complaints and addressing concerns of the guests in time.
• Informing about hotel facilities, local attractions and events.
• Liaising with housekeeping, food and beverages and other departments to fulfill customer requirements.
• Communicating current offers and packages to the guests.
• Ensured positive guest experiences to improve customer satisfaction and loyalty

Bachelor of Arts - Marketing Management - Unity University