Riajul Islam

• Core competencies include 12 years of Exceptional Customer Service with Sales Experience.
• Knowledge of excellent Customer Service and Relationship Management skills.
• Strong Negotiating skills with excellent Communication and Interpersonal skills.
• High degree of commitment to the organization with good integrity.

Cellular phone repair technician al atheer mobile phones trading - Abudhabi,

United Arab Emirates

DEC 2014 - Currently

Performed quality control measures to gauge quality control.

Used desoldering pump to remove and replace solder wires and cables.

Provided estimates and quotes for repairs to customers.

Handled day-to-day smartphone and tablet repairs and maintenance,

consistently meeting high service standards.

Replaced components to enhance functionality of mobile device.

Diagnosed battery problems to determine root of cause.

Troubleshot mobile camera to repair damage.

Fixed logic board issues caused by water damage.

Maintained clean, tidy working areas to provide secure store environment for staff and customers.

Addressed queries and concerns regarding mobile capacity and features.

Tested functionality of mobile device to monitor range.

Updated front-of-house sales teams on customer order progress, improving overall customer care provisions.

Bangladesh Open university chattogram, Bangladesh

JAN 2008 - NOV 2009

CO U R S E O R C E RT I F I CAT E

Mobile phone servicing & repairing

Department of youth development ministry of youth & sports

APR 2019 - APR 2019