Lorene Marie Dable

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality.

Talent for adapting to changing menus and policies, as well as handling customer issues. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Adaptable professional with strong work ethic and keen desire to excel in hospitality. Possess excellent communication and problem-solving skills, along with friendly and approachable demeanour. Aiming to create memorable dining experiences and contribute positively to team.

Dedicated and results driven employee, eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.

Waitress at Sandy Beach Hotel and Resort (2024-06 – Present)

Waitress at Sandy Beach Hotel and Resort providing exceptional service in fast-paced hospitality environment.

• Showcased extensive knowledge of menu items, heightened customer decision making.
• Ordered and stocked beverage supplies, maintained availability of popular drinks.
• Collaborated with kitchen staff to ensure order accuracy.
• Managed table settings for enhanced dining experience.
• Provided top-notch service to customers, improved overall dining experience.
• Maintained clean and organised dining area for customer comfort.
• Advanced team efficiency by assisting in training new waitstaff members.

Technical support representative at Comcast (2022-09 – 2023-11)

Technical support representative providing customer support and troubleshooting services.

• Partnered closely with other IT teams to streamline processes and resolve complex problems more effectively.
• Led training workshops on various hardware and software products, enhancing customer knowledge and usage skills.
• Conducted regular system checks for potential issues detection.
• Resolved complex technical issues by providing effective troubleshooting.
• Worked diligently under pressure whilst maintaining a high standard of work, demonstrating resilience and dedication in demanding situations.
• Tailored tech solutions according to specific client needs, ensuring high level of customer satisfaction.
• Logged and followed-up on unresolved issues and edge cases not covered by internal resources.

Hotelier Trainee at The Mansion Hotel (2022-04 – 2022-06)

Hotelier trainee developing skills in guest services and hospitality operations.

• Enhanced guest satisfaction through attentive and prompt service.
• Executed food and drink orders accurately to improve customer satisfaction rates.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Collaborated with kitchen staff to ensure top-notch meal service for guests.
• Fostered a welcoming atmosphere with exceptional customer service skills.
• Improved customer satisfaction by implementing innovative hospitality strategies.
• Developed training programmes for new hires boosting their on-the-job performance.
• Enhanced customer satisfaction by addressing and resolving complaints efficiently.
• Participated in staff meetings contributing valuable insights for improvement.

Sales Associate at Cosmetic Asia (2017-10 – 2018-05)

Sales Associate providing customer service and managing retail operations.

• Enhanced customer satisfaction by addressing and resolving complaints efficiently.
• Participated in staff meetings contributing valuable insights for improvement.
• Managed stock levels for optimal store performance.
• Conducted inventory checks to ensure stock accuracy.
• Maintained tidy sales floor to enhance shopping experience.
• Provided product knowledge to customers for informed purchases.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Monitored display stock levels, replenishing for consistently well-stocked sales floor.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.

Bachelor of Science in Hospitality Management – Iloilo State College of Fisheries (2022-08)