M.k Kumar

Innovative and results-driven Salesforce Technical Consultant with over 10 years of experience in architecting, developing, and deploying enterprise-grade Salesforce solutions. Proficient in Apex, LWC, Visualforce, and REST/SOAP integrations, with a proven track record of delivering impactful CRM solutions across Sales, Service, and Experience Clouds. Skilled in Agile/DevOps environments with a strong focus on quality, scalability, and client satisfaction.

Currently operating under an Investor Visa in the UAE, leading a Salesforce Partner company (SourceItSolutions India) offering both on-site and offshore Salesforce consulting and delivery across the EMEA region.

Professional Experience

Founder & Salesforce Technical Consultant | SourceItSolutions EMEA | Dubai, UAE

Oct 2025 – Present

Established SourceItSolutions EMEA under Investor Visa to expand Salesforce consulting across UAE & EMEA.

Lead Salesforce architecture, development, and integration (Apex, LWC, API-based solutions) for enterprise clients.

Deliver project-based and contract engagements across Sales, Service, and Experience Clouds.

Oversee client delivery, technical design, and mentoring of the offshore development team.

Senior Salesforce Developer | Trinadh SourceItSolutions Pvt Ltd | Hyderabad

Dec 2024 – Sep 2025

Designed and delivered multi-language Email-to-Case automation (Arabic, Hindi, Spanish, English).

Integrated AI-based language detection and sentiment analysis for intelligent case routing.

Implemented multilingual communication flows and SLA dashboards improving customer experience.

Salesforce Analyst | CAE Simulation Technologies Pvt Ltd | Bangalore

Sep 2022 – Dec 2024

Developed scalable LWC and Apex components, batch and scheduled jobs.

Integrated Salesforce with ServiceNow via REST API for bidirectional sync.

Configured Omni-Channel routing and skill-based assignment to improve SLA compliance.

Senior Salesforce Consultant | Rlabs Enterprise Services Pvt Ltd | Hyderabad

Sep 2019 – May 2022

Built Lightning Components and implemented CI/CD pipelines for continuous delivery.

Developed dynamic Conga templates for document automation.

Supported governance reporting, UAT, and performance optimization.

Senior Salesforce Consultant | NTT Global Services Pvt Ltd | Hyderabad

Apr 2018 – Jun 2019

Designed and implemented approval processes and metadata-driven configurations.

Delivered secure, high-performance Lightning pages and Apex automation.

Conducted user training and enablement sessions for business teams.

Software Engineer | Tech Mahindra Pvt Ltd | Hyderabad

Jun 2015 – Mar 2018

Developed Visualforce pages, Apex triggers, and PDF generation logic for contracts.

Managed metadata deployment using ANT and supported UAT/post-go-live stabilization.

Education

M.Tech – Systems & Signal Processing, JNTU Hyderabad

B.Tech – Electronics & Communication Engineering, JNTU Hyderabad