Madhuprasad Shetty
Service Advisor, Technical Advisor, and Aftersales Specialist
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نبذة
Dedicated Service Advisor, Technical Advisor, and Aftersales Specialist with over 17 years of automotive industry experience across Japanese, American, and European brands. Proven expertise in customer service, technical diagnostics, PDI management, and delivering high-quality service operations. Skilled in process optimization, aftersales support, and customer satisfaction enhancement.
الخبرة
Service Advisor / Technical Advisor - AL-FUTTAIM AUTOMOBILES L.L.C. - UAE
(2011-10)
Volvo Authorized Dealer
- Deliver both customer service and technical advisory functions to ensure accurate diagnosis and effective service solutions.
- Manage service operations including appointment booking, N-1 calls, and PSFU.
- Provide quotations, verify warranty/service contract coverage, and resolve escalated concerns.
- Promote products and services, consistently achieving sales targets.
- Coordinate with warehouse for inventory checks and parts availability.
- Maintain daily, weekly, and monthly CRM reporting.
Service Advisor - LIBERTY AUTOMOBILES L.L.C. - Dubai & UAE
(2008-04 - 2011-09)
General Motors Authorized Dealer
- Delivered accurate diagnosis and service recommendations to customers.
- Managed service bookings, quotations, and ensured timely delivery of vehicles.
- Supported marketing activities and sales promotions.
- Maintained updated customer databases and provided aftersales follow-up.
PDI In-Charge / Aftersales Technical Support - HALL MARK HONDA - Mumbai, India
(2006-06 - 2008)
- Oversaw pre-delivery inspections ensuring vehicles met quality and safety standards before customer handover.
- Provided technical support for aftersales operations, resolving service-related issues.
- Managed inventory, stock orders, and delivery documentation.
- Coordinated with multiple branches for parts distribution.
- Assisted in marketing events and prepared sales reports.
Quality Checker & Sales Support - PRIMACY INDUSTRIES LTD - Mangalore, India
(2004 - 2005)
- Conducted product inspections and quality tests.
- Supported the sales team in achieving daily targets.
التعليم
Diploma - Automobile Engineering - Indian Technical Institute, Mangalore University
