Magdy El-Hamaky

Results-driven Executive Assistant and Senior Administrative Specialist with over 8 years of corporate experience supporting executive leaders within financial services.

Background in Law (LL.B.

Public

Law) combined with specialized training in Anti-Money Laundering (AML) & Compliance from Contact Financial Holding strengthens capabilities in contract review, regulatory alignment, KYC protocols, and risk management. Proficient in Microsoft Office and Google Workspace, with a proven track record of streamlining cross-departmental coordination, maintaining strict confidentiality, and optimizing administrative workflows.

Senior Executive Assistant Specialist at Contact Financial Holding (2019-10 – Present)

• Support department leadership with strategic calendar management, meeting coordination, and executive correspondence across credit and collection operations.
• Completed specialized Anti-Money Laundering (AML) & Compliance training delivered by Contact Financial Holding, applying KYC protocols, CDD procedures, and regulatory standards to internal administrative operations.
• Monitor and follow up on customer collection processes, ensuring timely updates and tracking outstanding accounts within the credit department.
• Coordinate and arrange domestic travel logistics, itineraries, and accommodations for department executives and leadership teams.
• Manage complex executive calendars in Outlook and Google Calendar, coordinating cross-departmental meetings via Google Meet and distributing minutes within 24 hours.
• Draft professional executive correspondence and comprehensive departmental reports utilizing Word and Excel, ensuring strict compliance with corporate policies.
• Serve as the primary executive gatekeeper, triaging 80+ daily emails, screening calls, and managing visitor access for department leadership.
• Uphold the highest standards of confidentiality and professional etiquette when handling sensitive corporate documentation, client accounts, and executive decisions.
• Track operational budgets in Excel, process office supply procurement, and prepare monthly expense reports for leadership review.
• Build and maintain strong working relationships with internal teams and external entities through proactive communication and diplomatic conflict resolution.
• Maintain digital filing systems and CRM records, ensuring compliance with data security protocols and enabling rapid document retrieval for audits.
• Onboard and train new administrative staff on Outlook, CRM workflows, and office procedures, successfully reducing ramp-up time.

Customer Service Representative & Direct Sales at Mansour Group (2017-10 – 2019-09)

• Responded to customer inquiries regarding products and services, consistently achieving monthly sales targets through consultative support.
• Resolved escalated customer complaints and de-escalated disputes under pressure to maintain high client retention and secure repeat business.
• Participated actively in promotional campaigns and direct marketing initiatives designed to expand the customer base and elevate brand visibility.

Junior Lawyer (Trainee) at Law Firm (2014-03 – 2016-05)

• Drafted and proofread legal contracts and corporate agreements, ensuring compliance with corporate law and mitigating organizational risk.
• Conducted legal research and prepared memoranda for management review, supporting executive decision-making with regulatory analysis.
• Liaised effectively with judicial, regulatory, and government entities to track case progress and represent clients' interests.

Bachelor of Laws in Public Law – Alexandria University (2015)