محمود أيوب _ Mahmoud Ayoub

Administrative and financial professional with expertise in office operations, customer support, and financial management. Highly proficient in English with a proven ability to handle written and spoken communications, translation, and teamwork in fast-paced multinational environments. Experienced in Microsoft Office, data analysis, and workflow organization.

International professional athlete holding 30 records recognized by Guinness World Records, demonstrating exceptional discipline and time management.

Analyst (Advanced Technical Support Representative) at eClerx (Comcast Account) (2026-04 – Present)

• Collaborate directly with Indian coworkers and management in an exclusively English-speaking environment, demonstrating strong cross-cultural communication and teamwork.
• Provide advanced technical support and dedicated customer service for American citizens on the Comcast account, diagnosing and resolving complex connectivity, equipment, and network issues.
• Utilize advanced computer systems and diagnostic tools to accurately troubleshoot technical faults, document resolutions, and manage client data efficiently.

Customer Service Representative (Blended Advisor) at Vodafone Egypt (2025-09 – 2025-12)

• Provided customer support across blended queues including billing, settlements, and account inquiries.
• Handled diverse customer profiles using strong communication, empathy, and problem-solving skills.
• Delivered accurate billing explanations, adjustments, and settlement resolutions.
• Achieved high performance KPIs including high First Call Resolution (FCR).

Financial Officer at Al-Huda Contracting and Trading Company (Construction & Infrastructure) (2023 – 2025)

• Administered payroll operations for construction personnel, engineers, and heavy equipment contractors, ensuring timely and accurate compensation.
• Reviewed and approved financial transactions, maintaining strict expenditure and budget control for large-scale building and constructive developments.
• Managed cash flow to ensure material procurement liquidity and operational stability across various constructive building sites.
• Monitored expenses, material procurement costs, budgets, and petty cash records and resolved discrepancies.

Administrative Employee at Al-Huda Contracting and Trading Company (Construction & Infrastructure) (2021 – 2023)

• Managed daily administrative operations, ensuring smooth office workflows and efficient organization for the construction firm.
• Handled detailed documentation, site regulatory permits, data entry, and project record-keeping utilizing Microsoft Office applications.
• Facilitated internal communications and provided reliable operational support to cross-functional engineering and constructive execution teams.

Master's Degree in Sports Training and Movement Sciences – New Valley University

Bachelor's Degree in Physical Education – New Valley University