Mahmut Dahbour

Results-driven IT Manager with experience in overseeing complex IT operations, ensuring optimal system performance, and leading technical teams to successful project completions. Skilled at developing and implementing robust IT strategies, managing network infrastructure, and enhancing cybersecurity measures. Conscientious leader who values order and precision, committed to delivering high-quality solutions with minimal errors, and fostering productive work environment.

Director of IT at BABIL / RAHAL Group (2024-10 – Present)

• Supervised and managed day-to-day operations of IT department by overseeing projects and providing technical support to staff.
• Developed and maintained IT infrastructure, including servers, networks, and storage systems.
• Provided technical support for hardware and software issues.
• Performed regular maintenance activities to keep systems running smoothly.
• Cooperated with department heads, managers, and supervisors for creation of coherent goals for IT department.
• Collaborated with key stakeholders in developing long-term strategic plans for IT initiatives.
• Reviewed contracts for compliance with company standards.
• Facilitated communication between teams during the implementation process.
• Evaluated usage of company technology by identifying potential areas of improvement in software upgrades.
• Assessed vendor proposals for products or services related to IT needs.
• Negotiated pricing agreements with vendors for hardware and software purchases.
• Monitored system performance regularly and pinpointed areas for enhancement.
• Coordinated with vendors to ensure timely delivery of hardware, software, upgrades, and other IT-related services.
• Analyzed workflow, established priorities, developed standards, and set deadlines.
• Prepared and reviewed operational reports and project progress reports.

IT Manager at PISSARDE (2017-07 – 2024-10)

• Monitored daily backups, antivirus status, shared storage space and network activity, adjusting network equipment and settings as needed.
• Designed, managed and maintained group policies.
• Developed and supported custom backend software for use of job tracking, inventory, shipping and workflow management.
• Supervised and managed day-to-day operations of IT department by overseeing projects and providing technical support to staff.
• Developed and maintained IT infrastructure, including servers, networks, and storage systems.
• Oversaw hiring and training of IT workers to confirm meeting of company objectives.
• Managed delivery of projects and programs to achieve desired quality outcomes.
• Evaluated organization's technology use, processes and future needs to recommend improvements.
• Identified potential risks associated with proposed changes in technology.
• Monitored system performance regularly and pinpointed areas for enhancement.
• Purchased necessary equipment.
• Consulted with users, management, vendors, and technicians to assess computing needs and system requirements.
• Prepared and reviewed operational reports and project progress reports.
• Resolved hardware issues by replacing defective components or escalating unresolved problems to third party vendors.
• Provided 24x7 on-call support when necessary during scheduled maintenance windows or unexpected outages.
• Troubleshot network connectivity issues involving routers, switches and wireless devices.
• Assisted in developing disaster recovery plans for mission-critical applications and services.
• Monitored network performance to determine whether adjustments needed to be made and to determine where changes needed to be made in future.
• Recommended changes to improve systems and network configurations and determine hardware and software requirements related to such changes.

System Administrator at ALBADEEL Company (2016-06 – 2017-01)

• Supports and manages LANs, WANs, Internet and Intranet systems.
• Presides over analysis and needs planning, budgeting for IT and other business units.
• Collaborates with software application developers and liaisons with software vendors on matters related to product development, program updates and migration of changes from testing to the implementation stage.
• Configured, implemented, and maintained Windows Server systems including DNS, DHCP, Active Directory, Group Policies, WSUS, and Hyper-V.
• Maintained and monitored network services, systems, and infrastructure to ensure optimal performance.
• Troubleshot network connectivity issues involving routers, switches and wireless devices.

IT Manager at Ministry of Environment Affairs (2011-06 – 2016-05)

• Oversee the evaluation, deployment and administration of all Information Technology software, hardware, database and network systems within the corporation.
• Determine all IT policies and procedures with oversight for administration of user permissions, security levels and technical accountability.
• Oversee all systems administration, server monitoring, storage, backup / recovery, data migration and IP phone system with goal of 100% uptime for business continuity.
• Recruit, train and mentor all IT staff members, developing teams and leaders to ensure that business value is maximized and IT goals are achieved.
• Plan and design IT systems architecture, operating platform and network systems infrastructure.
• Supervised and managed day-to-day operations of IT department by overseeing projects and providing technical support to staff.
• Oversaw hiring and training of IT workers to confirm meeting of company objectives.
• Managed delivery of projects and programs to achieve desired quality outcomes.

Team Training at Danish Refugee Council (2015-09 – 2016-04)

Team Training at Premiere Urgency (PU) & Ousos company (2014-06 – 2016-04)

IT Executive at DELL Company (2010-10 – 2011-06)

• Supported and maintained LAN/WAN and related equipment.
• Diagnosed and resolved all network related issues.
• Created and made changes to end user accounts.
• Configured end user devices such as laptops/desktops, printers, and shared office equipment.

Master Degree in Information Technology Engineering – Damascus University

Training diploma – Europe international University (2015-07)

Bachelor Degree in Information Technology Engineering in Networking & Operating System Dpt. – Damascus University (2010-08)