Director of IT at BABIL / RAHAL Group (2024-10 – Present)
- Supervised and managed day-to-day operations of IT department by overseeing projects and providing technical support to staff.
- Developed and maintained IT infrastructure, including servers, networks, and storage systems.
- Provided technical support for hardware and software issues.
- Performed regular maintenance activities to keep systems running smoothly.
- Cooperated with department heads, managers, and supervisors for creation of coherent goals for IT department.
- Collaborated with key stakeholders in developing long-term strategic plans for IT initiatives.
- Reviewed contracts for compliance with company standards.
- Facilitated communication between teams during the implementation process.
- Evaluated usage of company technology by identifying potential areas of improvement in software upgrades.
- Assessed vendor proposals for products or services related to IT needs.
- Negotiated pricing agreements with vendors for hardware and software purchases.
- Monitored system performance regularly and pinpointed areas for enhancement.
- Coordinated with vendors to ensure timely delivery of hardware, software, upgrades, and other IT-related services.
- Analyzed workflow, established priorities, developed standards, and set deadlines.
- Prepared and reviewed operational reports and project progress reports.
IT Manager at PISSARDE (2017-07 – 2024-10)
- Monitored daily backups, antivirus status, shared storage space and network activity, adjusting network equipment and settings as needed.
- Designed, managed and maintained group policies.
- Developed and supported custom backend software for use of job tracking, inventory, shipping and workflow management.
- Supervised and managed day-to-day operations of IT department by overseeing projects and providing technical support to staff.
- Developed and maintained IT infrastructure, including servers, networks, and storage systems.
- Oversaw hiring and training of IT workers to confirm meeting of company objectives.
- Managed delivery of projects and programs to achieve desired quality outcomes.
- Evaluated organization's technology use, processes and future needs to recommend improvements.
- Identified potential risks associated with proposed changes in technology.
- Monitored system performance regularly and pinpointed areas for enhancement.
- Purchased necessary equipment.
- Consulted with users, management, vendors, and technicians to assess computing needs and system requirements.
- Prepared and reviewed operational reports and project progress reports.
- Resolved hardware issues by replacing defective components or escalating unresolved problems to third party vendors.
- Provided 24x7 on-call support when necessary during scheduled maintenance windows or unexpected outages.
- Troubleshot network connectivity issues involving routers, switches and wireless devices.
- Assisted in developing disaster recovery plans for mission-critical applications and services.
- Monitored network performance to determine whether adjustments needed to be made and to determine where changes needed to be made in future.
- Recommended changes to improve systems and network configurations and determine hardware and software requirements related to such changes.
System Administrator at ALBADEEL Company (2016-06 – 2017-01)
- Supports and manages LANs, WANs, Internet and Intranet systems.
- Presides over analysis and needs planning, budgeting for IT and other business units.
- Collaborates with software application developers and liaisons with software vendors on matters related to product development, program updates and migration of changes from testing to the implementation stage.
- Configured, implemented, and maintained Windows Server systems including DNS, DHCP, Active Directory, Group Policies, WSUS, and Hyper-V.
- Maintained and monitored network services, systems, and infrastructure to ensure optimal performance.
- Troubleshot network connectivity issues involving routers, switches and wireless devices.
IT Manager at Ministry of Environment Affairs (2011-06 – 2016-05)
- Oversee the evaluation, deployment and administration of all Information Technology software, hardware, database and network systems within the corporation.
- Determine all IT policies and procedures with oversight for administration of user permissions, security levels and technical accountability.
- Oversee all systems administration, server monitoring, storage, backup / recovery, data migration and IP phone system with goal of 100% uptime for business continuity.
- Recruit, train and mentor all IT staff members, developing teams and leaders to ensure that business value is maximized and IT goals are achieved.
- Plan and design IT systems architecture, operating platform and network systems infrastructure.
- Supervised and managed day-to-day operations of IT department by overseeing projects and providing technical support to staff.
- Oversaw hiring and training of IT workers to confirm meeting of company objectives.
- Managed delivery of projects and programs to achieve desired quality outcomes.
Team Training at Danish Refugee Council (2015-09 – 2016-04)
Team Training at Premiere Urgency (PU) & Ousos company (2014-06 – 2016-04)
IT Executive at DELL Company (2010-10 – 2011-06)
- Supported and maintained LAN/WAN and related equipment.
- Diagnosed and resolved all network related issues.
- Created and made changes to end user accounts.
- Configured end user devices such as laptops/desktops, printers, and shared office equipment.
