Majid Noei

Experienced IT Technician and Helpdesk specialist with a proven track record in providing efficient technical support and troubleshooting solutions. Skilled in diagnosing and resolving hardware and software issues, managing network systems, and ensuring the smooth operation of IT infrastructure. With good knowledge of Electronic devices and equipment.

Proficient in various IT tools, operating systems, and applications. Exceptional customer service and communication skills, able to effectively interact with clients and provide timely solutions. Committed to continuous learning and staying up-to-date with the latest industry trends.

A team player with a strong work ethic, dedicated to delivering exceptional IT services to enhance organizational productivity.

Director of Information Technology - Tehran Municipal University of Technology (TMICTO) - Tehran, Iran

(2007-09)

• Led the successful implementation of a comprehensive IT strategy that improved operational efficiency by 30% across all university departments.
• Oversaw the migration of university data to a cloud-based infrastructure, enhancing data accessibility and security for over 1000 students and faculty.
• Developed and managed a budget for IT projects, ensuring optimal allocation of resources and cost-effective solutions.
• Implemented a robust cybersecurity framework that reduced security incidents by 50%, safeguarding sensitive university data.
• Collaborated with academic departments to develop innovative technology solutions that enhanced the learning experience for students and faculty.

IT Specialist - IR Police (As Military service) - Tehran, Iran

(2002-01 - 2007-01)

• Provided technical support for over 500 end-users, resolving 95% of issues on the first call.
• Managed installation and configuration of networking equipment, improving network efficiency by 30%.
• Implemented a new software deployment strategy that reduced installation time by 40%.
• Conducted training sessions for staff on new systems and software, increasing user adoption rates by 50%.
• Developed and maintained comprehensive documentation for IT processes and troubleshooting guides, enhancing team knowledge sharing.

Bachelor of IT - Web design - Tehran Municipality Technology and modernization Center (2012 - 2014) Tehran, Iran

Associate in Electronic - Electronic - Shahid Shamsi poor (1996 - 2001) Tehran, Iran

Diploma in Electronic - Electronic - Nemoone Technical Highschool (1993 - 1996) Tehran, Iran