Marydel Pasa

more than 3 years in call center industry more than 4 years in customer service in food and beverage awardee in customer service industry

Supervise delivery operation smoothly and effectively

• Analyze complaints on where and how the incidents happen and take action immediately
• Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
• Created team rotations to man center effectively during peak hours.
• Managed scheduling for agents and product specialists to foster increased productivity.
• Handling complaints and offer resolution to avoid customer churn
• Established relationships and touch points with clients to promote retention.
• Prepared reports to assist business leaders with key decision making and strategic operational planning.
• Assist on taking online orders and assign logistics partners
• Online orders schedule logistics fleet
• Outbounds customer for satisfaction feedback
• Answers queries politely about the product and stores promotion
• Connect calls to the correct department

Gourmet Gulf Restaurant Support Dubai, DU

Call Center Supervisor

California Pizza kitchen- Brand of Gourmet Gulf Dubai, The dubai mall

Senior Server

June 2008 - March 2010

Mindanao State University - MSAT Maigo Lanao Del Norte Philippines

Diploma Foods And Beverage Preparation And Services