Marylu Odhiambo

A customer focused and articulate individual who possesses a friendly and personable approach along with strong time management skills and the ability to listen carefully to clients' requirements.

I possess the entrepreneurial spirit required to work in a highly flexible, rapidly changing,

Ambiguous work environment.

A Steadfast performer with verified proficiency with 5 years of experience in managing customer experience operations, developing strategies to achieve a created vision, and cross-functional teams to implement strategic initiatives. Steadfast career record in driving rapid growth, optimizing the customer experience, and exceeding client expectations.

Stellar career reputation in directing staff to work as a focal point of contact for customers and handling all service functions while developing continuous improvement plans for better quality service, reduced cycle time, and processing.

Standout experience, reflecting year-on-year success in developing the customer-centric approach with skills in addressing customer priorities, thereby attaining customer delight and high compliance scores, championing opportunities to consistently magnificent the customer experience.

Honed skills in overseeing and spearheading customer-level engagements that maximized entire customer lifecycle value.

Remarkable success in mapping the customer journey and actively identifying opportunities to intervene on the client's behalf.

Customer Service Management course, Bachelor of Business Administration.