IT Supervisor | IT Manager
أرسل عرض عمل مباشرة لهذا المرشح
As a proactive IT manager with more than 10 years of experience in Information Technology including Business Analysis,
Project Coordination and Management, I am very excited by the opportunity to contribute my knowledge and skills towards your organisation.
Known for being highly motivated to face new challenges as well as being able to blend deep technical capabilities with good communication and leadership skills to achieve all goals set.
A knowledgeable mentor able to drive productivity, motivate cross-functional teams and improve processes. A dependable problem solver who always seizes opportunities to improve.
IT Supervisor | ENTERPRISE HOLDINGS INC. – Headquarters – Paris, France
December 2019 – Today
Supervising a team of 4 IT experts: Network, Infrastructure deployement, Mobility and Security
Talent management, creation of a skill matrix to identify developement opportunities
Responsible for IT department supporting 1000+ users France-wide and 39 Microsoft Windows servers
Financial management by owning IT suppliers relationship including costs management and service delivery
(CapEX/OpEX related to IT)
Development of the IT Risk Management in alignment with the business strategy
Stakeholder management for multiple EU projects
Verifying all IT infrastructure solutions are in accordance with GDPR and EU laws
Ensuring SLAs are respected for all projects
Regular reports to Business leaders
Future Branch Technology – Refreshing all internet circuits with DMVPN technology connected to our EU
Future Payement Program – Refreshing all payement devices with new Lane3000 Ingenico devices
WiFi 6 installation for Headquarters – Meraki Access Points
WiFi circuit installation in non-covered locations
Data migration from local server to EU Datacenter
Branch opening with new circuit provider
More than 70k€ of costs saving by negociating contract with circuit provider
Softphone solution implementation to allow users to work remotely (Covid impact)
October 2018 – December 2019
Ticket escalation management for Tier 3 (Mobility team)
Working on MDM software for resolution (SOTI)
Escalation internally and externally with our providers
Knowledge Base writing and Process implementation
Working with engineering teams to implement Wi-Fi on car park on several branches with bad coverage
Weekly review with our partner to ensure processes are well respected and to anticipate upcoming issues
Ticket trend analysis sent by our providers to optimise the support
Managing EU queue for tablets support (Level 3)
Managing French queue for System and Voice support (Level 3)
Process implementation for French branches
Knowledge base and process creation for business and EU IT
Networking support for EU branches (Level 2)
Server & Domain management
Windows 2008+ environment, HPE and Dell Servers
Hypervisor: VMware vSphere, Microsoft HyperV
LDAP, Microsoft Active Directory
Monitoring France servers and branches with Nagios
Server migration (Azure) and decommission
Building, upgrading and maintaining the internal network company
October 2016 – October 2018
Point of contact in France for Hardware Refresh project
Lead for tablet deployment over 130 branches
Branch and HQ IVR implementation and standardisation
Server management (Windows 2012+) – AD, DNS, DHCP, patching…
Phone system implementation for France Headquarters (Kiamo)
IVR and phone system optimisation
Support level 3 for all France support
Support level 2 for EU Infrastructure
October 2013 – September 2016
Hardware refresh for all branches in France (~110)
In the framework of 2.0 branches project, configuration and management of Wi-Fi Access point (Cisco)
Installation, configuration and deployment of tablets to facilitate sales on branches
VOIP implementation and mobile management with OBS
Mailbox migration – From Thunderbird to Gmail
Advanced support, In-depth technical support
Escalation to level 3 (if needed)
IT infrastructure server management (Active directory/DHCP/DNS)
Writing technical process and procedures
Master’s degree diploma – Business Analyst – ITESCIA – CERGY PONTOISE, 2015 – 2016
IIBA® Certification – International Institute of Business Analysis
Master’s degree diploma – IT Management – ITESCIA – CERGY PONTOISE, 2013 – 2015
Bachelor and Master, Networking and Sysadmin specialization
Advanced technician’s certificate – IT for Organizations – ITESCIA – CERGY PONTOISE, 2011 – 2013
Certificate, Infrastructure, Sysadmin, Network specialization
*All studies were served as an apprenticeship
