Fatima Yaser

Customer-focused and organized professional with experience in office administration, telephone and email communication, customer inquiries, appointment coordination, and order follow-up. Skilled at communicating clearly, listening to customer needs, maintaining accurate records, and helping resolve questions in a polite and professional manner.

Native

Arabic speaker with very good English and good French, with the ability to support customers in a multilingual environment.

Office Management Assistant at Locvision Translation Center (2024-08 – 2025-06)

• Handled incoming phone calls, emails, and general inquiries in a professional manner.
• Communicated with clients and helped direct questions or requests to the appropriate person.
• Coordinated appointments and meetings and maintained organized schedules.
• Prepared, updated, and archived paper and electronic records with attention to accuracy and confidentiality.
• Supported data entry, document processing, and daily administrative tasks using Microsoft Office.
• Helped maintain smooth office operations by prioritizing tasks and coordinating with colleagues.

Organizer at Mega Science Academy (2020-08 – 2021-08)

• Communicated with customers in multiple languages, answered questions, and helped address problems.
• Built courteous working relationships with customers and team members.
• Organized internal activities, prioritized tasks, and supported efficient daily workflows.
• Assisted with team coordination and maintained organized files and records.

Freelance Handmade Crafts, Accessories&Embroidery (2021-10 – Present)

• Communicate directly with customers to understand their preferences, orders, and special requests.
• Follow up on customer requirements and organize work to meet agreed expectations and deadlines.
• Provide attentive, personalized service and maintain careful attention to detail.

Foundation Degree in Arts in French Language and Literature – Mansoura University, Egypt (2020)