Mohamed Ali

Administrative Officer and Customer care at BUA MED DRUG STORE L.L.C (2022-06 – Present)

Handle customer service operations by addressing inquiries, complaints, and follow-ups.
Coordinate with suppliers, clinics, and logistics to ensure timely deliveries.
Maintain accurate records of pharmaceutical stock and assist in audit readiness.
Strengthening customer relationships through effective communication and
Manage day-to-day administrative operations, including correspondence, filing systems, and document control.
Oversee procurement of office and store supplies, ensuring availability of essential materials for smooth operations.
Support HR functions such as attendance monitoring, leave records, staff scheduling, and onboarding documentation.
Maintain accurate records of licenses, permits, and regulatory requirements to ensure compliance with pharmaceutical laws and health authorities.
Assist management in preparing reports, business documents, and presentations for internal and external stakeholders.
Coordinate with suppliers, vendors, and service providers to ensure timely delivery of goods and services.
Handle petty cash management, invoice processing, and assist with financial documentation in coordination with the accounts team.
Provide administrative support for audits, inspections, and compliance reviews.
Ensure effective communication between store staff, management, and external partners.
Support customer service functions by addressing administrative inquiries and ensuring smooth operational flow.

Customer Services and project document controlling at Noon contracting L.L.C (2018-01 – 2022-06)

Managed day-to-day administrative tasks including scheduling, filing, and correspondence.
Supported the sales and property management teams with client communications.
Organized documents related to property transactions and ensured proper recordkeeping.
Assisted in preparing contracts, reports, and listings.
Handled administrative operations including office coordination, filing, and internal documentation.
Supported project managers with contract documentation, permits, and subcontractor files.
Monitored supply inventory and coordinated procurement for office and project needs.
Prepared meeting agendas, minutes, and project reports.
Ensured compliance with company and safety procedures through regular documentation audits.

Leasing Department and Legal Department at SIT Tower FZCO (2012-12 – 2017-12)

Welcomed and greeted clients, understood their requirements, and suggested suitable office spaces in the building.
Finalized rental agreements with clients and explained procedures of the Free Zone Authority.
Collected cheques, prepared rental agreements, and explained building rules and regulations to new tenants.
Followed up on tenancy renewals by sending reminders two months before expiry and ensured renewals were completed on time.
Coordinated with real estate agents to maintain high building occupancy levels.
Prepared and renewed Ejari through the online system for office spaces.
Coordinated with government authorities such as Police, RERA, Dubai Courts, Dubai Silicon Oasis Authority, and the Land Department regarding building and tenant-related matters.
Acted as POA holder of the Landlord at times when required.
Vendor coordination for office supplies.
Ensure compliance with local laws, regulations, and company policies.
Handle legal correspondence and liaise with external lawyers and authorities.
Support dispute resolution, claims, and litigation matters.
Maintain legal records and confidential documents.

نبذة