Tracy Abdel Massih

I am an HR professional with 5+ years of experience in the HR field focusing on all aspects of Human Resources; as well as designing and executing strategic plans related to talent acquisition, talent management, employee retention and organization development, both strategic and operational. I am with a record of success with high-volume in headhunter recruitment, the development of HR department and the implementation within the company including operations and retention strategy

HR Manager - Babel Restaurant - Dubai, UAE

(2023-04)

• Oversee full HR operations for two outlets in the UAE, managing a workforce of approximately 190 employees across multiple departments.
• Lead the end-to-end recruitment process, including manpower planning, sourcing, interviewing, hiring, onboarding, and induction.
• Prepare and manage monthly payroll, ensuring accuracy, confidentiality, and timely processing in coordination with finance.
• Administer leave management, attendance tracking, and shift records, ensuring alignment with company policies and UAE Labor Law.
• Maintain and update all employee records related to hiring, transfers, promotions, contract renewals, and terminations in compliance with legal and internal requirements.
• Ensure full compliance with UAE Labor Law and company HR policies, proactively addressing regulatory updates and audits.
• Handle employee relations, including grievance management, disciplinary actions, conflict resolution, and engagement initiatives.
• Conduct performance appraisals, support career development plans, and advise management on performance improvement strategies.
• Develop and implement HR policies, procedures, and SOPs to support operational efficiency and consistency across outlets.
• Support training and development initiatives to enhance employee skills, retention, and overall performance.

Senior Recruiter Resourcer - INNERTECH SOLUTIONS - Dubai, UAE

(2022-06 - 2023-02)

Recruitment Agency

• Communicate with clients to get a clear view of their hiring needs and organizational goals
• Headhunter recruitment, senior and managerial level
• Recruitment for all GCC Countries: UAE, SAUDI ARABIA, Qatar
• Head of Emiratization and Saudization Recruitment
• Identify the best candidate using a variety of channels
• Conduct confidential interviews
• Present the shortlisted candidates and present their profile summaries
• Offer guidance and facilitate negotiation throughout the recruiting process
• A little bit of business development: Arrange business meetings with prospective clients

HR Executive & Talent Acquisition - SLIMLINE INTERNATIONAL - Dubai, UAE

(2021-05 - 2022-06)

Design & Architect Industry

• Respond to internal and external HR related inquiries or requests and provide assistance
• Address employee questions, concerns, and suggestions
• Responsible of the full life cycle of the recruitment process: Fill mid to senior managerial positions across company level, regionally including operations and management
• Developing and implementing sustainable talent acquisition specialist and techniques
• Support coordination of ad-hoc HR projects, e.g. wellness campaigns, employee recognition and engagement programs employee surveys, and others
• Ensure that all employment records related to hiring, transferring, promoting, and terminating are processed, maintained, and updated according to policy and legal requirements
• Issue employee letters, e.g. salary and experience certificates
• Assist in performance management procedures
• Perform onboarding administration, coordinate onboarding meetings and conduct new hire orientations
• Support the exit process for departing employees, when required.

HR Generalist - BSL BANK - Beyrouth, Lebanon

(2020-01 - 2021-01)

Banking & Finance Industry

• Perform searches for qualified candidates according to relevant job criteria
• Prepare offer letters for Admin team
• Perform employee orientation, development, and training
• Working closely with the HR Manager about staffing needs
• Employee relation and evaluating performance appraisal
• Prepare HR reports using metrics on turnover, work tenure and performance
• Proceed with the recruitment process by coordinating job postings and reviewing resumes
• Interviews, and facilitates the hiring of qualified job applicants for open positions
• Collaborates with departmental managers to understand skills and competencies required for openings.
• Addressing HR-related inquiries from all levels of employees
• Effectively executing Human Resources processes including performance management, salary planning, talent acquisition, onboarding and retention, employee relations & development
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law

Teller - BSL BANK - Beyrouth, Lebanon

(2018-05 - 2020-01)

• Perform routine bank telling tasks, including making deposits, withdrawals, transfers, and cash advances, receiving loan payments, and cashing checks
• Open and close a variety of types of accounts, process address changes, and collect security box rental fees
• Maintain and balance the cash drawer daily by accounting for cash assigned, received, and disbursed
• Comply and stay up to date with applicable laws and regulations
• Promote strong customer and client interactions, build relationships, and participate in cross-selling, and offer new products and features
• Handling currency, transactions, and confidential information in a responsible manner

Master's degree - Leadership and Human Resources - UNIVERSITE SAINT-JOSEPH (USJ) (2018-09 - 2020-06) Beyrouth

Bachelor's - Business Management - UNIVERSITE SAINT-JOSEPH (USJ) (2013-09 - 2018-01) Beyrouth-Huvelin