Mohamed Asmy

IT Support & Systems Administration professional with 15+ years of GCC experience delivering Tier 1/2/3 helpdesk, Windows Server administration, Active Directory, Microsoft 365 (Azure AD, Intune/MDM, Exchange Online), endpoint management, and ITIL-aligned incident management across user bases of 50–200+ in SLA-driven environments. Direct enterprise experience across Saudi Arabia (4 yrs) and Qatar (5 yrs). Backed by a strong networking foundation (Cisco, Fortinet NSE2) that accelerates root-cause diagnosis and reduces escalation time.

Google IT Support Professional & Cybersecurity certified. Immediately available in UAE.

IT Infrastructure & Support Consultant | Independent — SME & Commercial Sector Aug 2025 – Mar 2026

End-to-end network design, deployment & security consulting for 30+ SME clients across retail, manufacturing & professional services

• Administered Windows Server environments (AD DS, DNS, DHCP, Group Policy, File Services) for 30+ SME clients — managing user accounts, RBAC, and access controls across multi-site deployments.
• Managed Microsoft 365 tenants — Exchange Online, Teams, SharePoint, Azure AD, and Intune/MDM policy enforcement — for distributed workforces across multiple client organisations.
• Delivered Tier 2/3 remote and on-site IT support via ITSM ticketing workflows — resolving hardware, software, and connectivity issues within agreed SLA across 10–200 user environments.
• Configured MDM/Intune device compliance and EDR policies across client fleets — achieving 100% managed endpoint coverage and eliminating unmanaged device risk.
• Produced SOPs, IT runbooks, and asset inventory documentation — reducing average troubleshooting and onboarding time by 40% across the client base.

Network & IT Administrator | Al Bilad Fire Fighting Systems | Riyadh, KSA Feb 2021 – Jun 2025

Fire safety engineering firm — 150+ employees. Primary IT support and AD administration contact for the entire organisation.

• Administered Active Directory and Group Policy for 150+ users — RBAC, least-privilege enforcement, and HR-aligned onboarding/offboarding, reducing unauthorized access incidents to zero.
• Provided Tier 1/2 IT support — managing 20+ tickets/week covering hardware failures, software faults, connectivity issues, and peripheral setup, maintaining 95%+ SLA compliance.
• Managed Microsoft 365 tenant (Exchange Online, SharePoint, Teams, OneDrive) — user licensing, mailbox configuration, and access management for the full organisation.
• Maintained Windows workstations, printers, and network devices; coordinated patch management and software deployments across all office systems.
• Maintained IT asset inventory and documentation — SOPs, asset registers, and change logs — reducing onboarding time by ~30% and supporting audit readiness.

Network & Systems Administrator | Smart Choice (Pvt) Ltd | Colombo, Sri Lanka Jan 2017 – Dec 2020

Overseas Manpower Supplier with 20 employees across Colombo — growing internal IT infrastructure managed entirely by a solo network admin during a period of rapid business expansion.

• Delivered Tier 2/3 support as sole IT contact for 50+ users — diagnosing and resolving hardware, software, and network incidents, maintaining 99.9% system availability within SLA.
• Built Windows Server environment from scratch — deploying AD DS, DNS, DHCP, Group Policy, and VMware virtualisation, centralising user and resource management for the first time in the organisation.
• Maintained endpoint devices across the organisation — OS imaging, hardware troubleshooting, software deployment, and peripheral configuration for laptops, desktops, and printers.
• Introduced structured IT documentation for the first time — SOPs, network diagrams, and troubleshooting guides — reducing repeat incidents and improving resolution speed organisation-wide.

NOC Support Engineer – Network Operations | Combined Group of Companies | Doha, Qatar Mar 2011 – Aug 2016

GCC construction conglomerate — 200+ users across engineering, procurement & finance. 5 years of enterprise helpdesk and NOC operations under strict SLA and compliance requirements.

• Delivered Tier 1/2 helpdesk support for 200+ users in a high-pressure GCC enterprise — resolving Windows endpoint, Microsoft Office, printer, and connectivity issues within strict SLA targets.
• Managed user account lifecycle, hardware assets, and IT inventory — maintaining audit-ready records and supporting internal compliance reviews.
• Supported onboarding and offboarding of multilingual GCC teams — configuring devices and access credentials efficiently under project deadlines.
• Coordinated with network and infrastructure teams for complex escalations — serving as the primary IT point of contact for all end users across the organisation.

IT Support / Desktop Support | United Food Company (Pizza Inn) | Riyadh, KSA Oct 2008 – Nov 2010

25-branch retail chain — on-site and remote IT support across all Riyadh branch locations, covering POS systems, desktop support, and LAN connectivity.

• Maintained, updated, and troubleshot POS systems and restaurant management systems across 25 branches — minimising transaction downtime and ensuring business continuity.
• Performed physical and remote diagnostics on POS terminals and back-office workstations — resolving hardware and software faults to restore normal operations promptly.
• Coordinated POS software updates and patches with vendors across all 25 branches, ensuring system compatibility and consistent performance across locations.
• Handled desktop support across all branch offices — OS troubleshooting, software installation, hardware maintenance, user account setup, and peripheral configuration.

Advanced Diploma in Networking & Cybersecurity — Active Tech Certifications, Sri Lanka | 2021

• Google IT Support Professional Certificate | Coursera / Google, 2023
• Google Cybersecurity Professional Certificate | Coursera / Google, 2024
• Fortinet NSE 2 — Network Security Associate | Fortinet, 2026
• Cisco Networking Academy — CCNA: Introduction to Networks (NetAcad Training Badge) | Mar 2026
• Cisco Networking Academy — Network Technician Career Path (NetAcad Training Badge) | Feb 2026
• Python Programming & Web Development | University of Moratuwa

PROFESSIONAL DEVELOPMENT & TRAINING

CCNA R&S Exam Prep – WinSys Networks, 2025 · CCNP Enterprise Exam Prep – Active Tech, 2025 · Linux Essentials – Active Tech, 2024 · IT/OT Convergence – Cisco NetAcad, 2025 · Technology Risk & Cybersecurity VE – EY/Deloitte/Datacom (Forage), 2023–24 · AWS Solutions Architect Coursework – Active Tech, 2020