Mohamed ElSayed

WESTAY LTD | DUBAI, UAE JUN 2021 - PRESENT

Develop budget and sales plans within the scope of regional sales.
Coordinating between customers’ requests, operation, and product team.
Reply and follow up on all inquiries with high professionalism, for maximum business materialization.
Handle unforeseen problems, and complaints and determine eligibility for refunds.
Follow-up customers’ payments in coordination with the account.
Create and search for new ideas to maximize business share.
Following aggressively with the clients in market to achieve maximum business share. • Attending day-to-day activities in a highly professional and sufficient way.
Achieve your monthly/ quarter target calculated by the management.
Prepare and submit monthly sales reports to Management.

INN & GO PLAZA HOTEL | KUWAIT CITY, KW JAN 2019 - OCT 2020

Prepare lists of potential clients and conduct surveys to identify the active searchers for hotels.
Preparing sales offers and leads for requirements services for more specifications and needs.
Conduct price negotiations with customers on behalf of the hotel management to deals.
Conduct an assessment of sales performance about necessary adjustments to increase patronage.
Set annual budgets and implement strategies effective for achieving set targets.
Oversee the bookings & reservations of rooms to ensure availability and proper arrangement.
Process, and facilitate requests for customized services: room redecoration, equipment, and switch.
Collaborate with other hotel staff to ensure clients have a good time.
Resolve and quell misunderstandings within hotel premises.

ALFAHAD TRAVEL & TOURISM GROUP CO. | KUWAIT CITY, KW APR 2016 - DEC 2018

Develop and maintain relationships with current clients and identifies new ones. • Develops ways to improve the customer experience and build brand loyalty.
Follow-up work, special rates, negotiations, and needs with hotels, and suppliers. • Achieves or exceeds objectives in terms of timeframes and budgets.
Manages records of sales, revenue, and other important data.
Contributes to projects within the Sales & Marketing team.
Prepares reports and manages records of sales, revenue, and other important data.
Follows latest developments, and monitors our field competition to propose strategies. • Represent the business at field events, similar and business trips.
Plans and prepares presentations.
Manage training and development plans for employees.
Follow up with the Marketing team for the development of marketing tools.
Provides management with feedback.

SPIDER HOLIDAYS WHOLESALER | KUWAIT CITY, KW APR 2014 - MAR 2016

Search and confirm reservations, guide, and consultant to the customers.
Strong understanding of a client's travel policy and provide travel offers and consultations.
Review operations, customer relationships, and improvement suggestions.
Proactively provides feedback to management to avoid future customer issues. • Seeks opportunities to help teamwork to create a positive work environment. • Review team issues, and determine root causes, and alternative solutions.
Completes administrative tasks as assigned.
Attend scheduled meetings or calls as assigned.

GHAREEB ELECTRICAL LLC | ALEXANDRIA, EG JULY 2012 - FEB 2014

Gather and monitor financial data (sales revenues and liabilities).
Prepare monthly, quarterly and annual statements (balance sheets and income statements).
Forecast costs and revenues, manage tax payments, and organize internal audits. • Prepare budgets (for the entire company and by department).
Monitor and report on accounting discrepancies.
Conduct detailed risk analyses to assess potential investments.
Analyze financial trends.
Perform month-end and year-end close processes.

MASTER PURE COMPANY | ALEXANDRIA, EG MAY 2010 - MAY 2011

Serves customers by selling products and meeting customer needs.
Maintain & develop client’s relationships to ensure first-class customer service levels. • Identifying business opportunities for existing and new customer contracts.
Complete and manage customer orders using relevant company technology.
Monitors competition in the marketplace for pricing, products, and delivery schedules. • Follow customer complaints, solutions, reports, and plans.
Visits potential clients to sell the products.

GHANZS | ALEXANDRIA, EG JUN 2008 - FEB 2009

Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers, often utilizing product demos and presentations.
Identify appropriate prospects, and manage sales.
Possess in-depth product knowledge and be able to conduct demos and relay objection handling.

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