Mohamed Radwan

Aviation Key Account Manager (GSA) (PSA) expert with over 17 years of experience in aviation, travel, and tourism. Proven track record in developing sales strategies, expanding markets, and acquiring clients across Egypt and the UAE. Led regional teams to achieve significant sales growth, managing key accounts for airlines like WizzAir, AirArabia, and FlyEgypt.

Skilled in customer relationship management (CRM), revenue optimization, and reservations systems (Amadeus, Galileo). Fluent in Arabic and English, with expertise in market analysis and contract negotiation.

Key Account Manager–PSA Nile Air - Nsa's Tourism - Sharjah, United Arab Emirates

(2025-06)

Responsible for managing, retaining, and expanding relationships with a company's most important (key) clients to maximize revenue. Act as the primary point of contact, ensuring customer satisfaction, understanding their needs, and coordinating internal teams to deliver tailored solutions.

• Relationship Management: Build and sustain strong, long-term relationships with high-value clients to prevent churn and foster loyalty.
• Strategic Planning: Develop customized account plans that align client needs with company products and services.
• Revenue Growth: Identify opportunities for upselling and cross-selling to increase sales and profitability.

Key Account Manager–PSA WizzAir - Nsa's Tourism - Abu Dhabi, United Arab Emirates

(2024-04 - 2025-06)

Responsible for managing, retaining, and expanding relationships with a company's most important (key) clients to maximize revenue. Act as the primary point of contact, ensuring customer satisfaction, understanding their needs, and coordinating internal teams to deliver tailored solutions.

Senior Sales Executive - Nsa's Tourism - Dubai, United Arab Emirates

(2023-09 - 2024-04)

Drives revenue growth through strategic planning, high-value client relationship management, and team leadership. Unlike junior roles, this position focuses on complex sales cycles, large-scale account management, and mentoring junior staff.

District Sales Manager–GSA WizzAir - Nsas Travel - Cairo, Egypt

(2020-09 - 2023-08)

Managed commercial operations for Wizz Air in Egypt under GSA framework, including B2B sales, agency relations, and brand promotion. Coordinated with airline headquarters to align local market strategies with global objectives, ensuring route profitability and load factor optimization. Trained over 150 travel agents on reservation systems and airline policy compliance. Oversaw budget planning, target forecasting, and tactical market campaigns.

• Achieved 150% year-on-year growth in gross ticket sales over two years.
• Onboarded 100+ new travel agencies, expanding Wizz Air's distribution network in Egypt.
• Launched loyalty incentive program for high-performing agencies, boosting monthly bookings by 25%.

Key Account Manager - Air Arabia - Cairo, Egypt

(2017-09 - 2020-08)

Managed key accounts, including top-tier travel agencies and corporate clients, serving as the primary point of contact for commercial and operational matters. Collaborated with revenue management teams to deliver dynamic pricing and fare optimization for the Egyptian market. Designed and executed seasonal sales campaigns aligned with travel demand and new route launches.

• Ranked in the top 3 for performance in the MENA region for three consecutive years.
• Secured 25+ high-volume agency accounts, increasing market share by 30%.
• Developed B2B portal access training, reducing booking errors by 40%.

District Sales Manager - FlyEgypt Airline - Cairo, Egypt

(2016-09 - 2017-08)

Led regional sales development for FlyEgypt's charter and scheduled flights, focusing on travel trade engagement. Built partnerships with travel agencies, consolidators, and corporate clients across multiple governorates.

• Launched two new seasonal routes through agency coordination and marketing events.
• Increased monthly revenue by 35% within one fiscal year.

Sales Manager - Abo Samra Travel - Cairo, Egypt

(2006-08 - 2016-08)

Directed sales operations for a multi-airline travel agency (GSA for FlyDubai, AirCairo), supervising a 10-person team. Developed sales forecasts, pricing strategies, and marketing plans with airline partners.

• Increased agency revenue by 60% through segmented sales strategies and performance tracking.
• Received "Top GSA Performer" award from FlyDubai for exceeding sales targets for four consecutive years.

Bachelor - Faculty of Law - Mansoura University (1998-06 - 2001-06)