An accomplished professional with over 20 years of experience in Strategy Planning, After-sales (Service & Parts), Sales, Network & Distributor Management, International Business Development and Team Management in Automotive industry
Developed sales strategy & plans for organization’s business operations; conceptualized & developed new business strategies which led to an increase in turnover & profitability of the organization
Expertise in driving operational excellence using skills such as process improvement, operations management, and innovation
Excellence in managing After-sales operations along with implementation of various techniques for improving the process operations along with cost effectiveness
Experience in generating servic revenue by meeting budgeted targets by developing new service procedures & strategies to increase productivity
Contributed in formulating & implementing marketing strategies and promotions to increase market penetration
Resourceful planning & execution of quality service norms to resolve customer service related critical issues & achieve customer satisfaction
Skilled in managing spare-parts, workflow, product analysis, service promotional activity, warranty, competitor model analysis, inventory management, stock levels, safety, and so on
Proficient in monitoring, motivating the team to enhance their efficiencies & assisting them to deliver quality services
التعليم
BSC in Mechanical Automotive Engineering as Faculty of Engineering from Ain Shams University in 2002
