IT Support, L2 Desktop Support, Endpoint Administration, System Administration, or Telecom Engineering.
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My name is Mohammed Asif Qaiser. I am an IT and Network Support professional with over 8 years of experience in IT infrastructure, telecom, networking, and end-user support.
Currently, I work in the UAE as an IT Support / Network Technician. I have practical experience with Windows, Microsoft 365, Active Directory, Intune, Entra ID, networking, Wi-Fi, VPN, and telecom technologies.
I have a Bachelor's degree in Computer Science and Engineering and I am Microsoft Endpoint Administrator certified.
My strength is troubleshooting technical issues and finding the root cause. I am now looking for an opportunity to grow in an L2 IT Support, Endpoint, System, or Network Engineer role.
IT Support / Network Technician – UAE
Provided L1/L2 IT support for end users, laptops, desktops, printers, Microsoft 365 and Outlook.
Managed Active Directory, Entra ID, user accounts, permissions and access issues.
Supported Microsoft Intune, endpoint enrollment, compliance, application deployment and device troubleshooting.
Troubleshot LAN/WAN, Wi-Fi, VPN, VLAN, routers, switches and telecom/GPON connectivity.
Monitored network and IT infrastructure using monitoring and ticketing tools and followed incidents through to resolution.
Supported hardware/software installation, preventive maintenance, asset management and remote users.
Diagnosed recurring technical issues, identified root causes, implemented fixes and documented solutions.
Worked with telecom and enterprise IT environments to maintain reliable user connectivity and services.
Key achievements: Improved troubleshooting and incident resolution, reduced recurring connectivity issues through root-cause analysis, and developed stronger practical expertise in Microsoft Intune, Entra ID, Microsoft 365 and network support.
