Ms Julez

Customer-focused F&B and Customer Service professional with UAE experience in cashier operations, fast-food service, cash handling, POS transactions and customer support. Experienced in handling customer orders, processing payments, resolving complaints and working effectively in fast-paced environments. Strong communication, teamwork and problem-solving skills. Available for immediate joining.

Interpreter / Customer Service Representative at Teleperformance (2025-09 – Present)

• Provided accurate real-time interpretation between customers and clients in English and the native language.
• Assisted customers with inquiries, account concerns, billing and service-related issues professionally.
• Maintained confidentiality and complied with company policies during customer interactions.
• Used active listening and strong communication skills to ensure clear understanding between parties.
• Handled high-volume inbound calls while maintaining quality and customer satisfaction standards.
• Resolved customer concerns efficiently and escalated complex issues when necessary.
• Documented call details and customer information accurately in company systems.
• Delivered excellent customer service while meeting performance metrics and KPIs.

Administrative Support Assistant (Customer Service & Cashier Duties) at Jollibee (2024-12 – 2025-10)

• Handled daily cash transactions and processed cash and card payments accurately.
• Processed customer orders and maintained accurate transaction and documentation records.
• Provided friendly and efficient customer service in a fast-paced fast-food environment.
• Coordinated with front-line staff and kitchen teams to ensure smooth and timely service.
• Supported order management, data entry, inventory tracking and operational filing.
• Assisted with sales, promotions and upselling while supporting customer service targets.
• Handled customer questions and complaints professionally and maintained service standards.
• Worked effectively as part of a team while maintaining accuracy during busy periods.

Customer Service Representative at Apex Debt Collection (2022-10 – 2024-09)

• Maintained accurate client records and documented account activity and management follow-ups.
• Handled sensitive information professionally and in compliance with company policies.
• Processed data for client accounts and prepared reports for management review.
• Responded to client inquiries, explained policies and provided timely updates.
• Resolved client concerns effectively while maintaining professional customer relationships.

Bachelor of Education (Arts) in English & Literature with IT – Maseno University (2013-09 – 2017-12)

Kenya Certificate of Secondary Education – St. Charles Lwanga High School (2009-01 – 2012-11)