Muhammad Nauman Ateeq

Dedicated and results-oriented Marine Operations Professional with experience in passenger services, vessel coordination, documentation control, terminal operations, and administrative support. Skilled in stakeholder coordination, customer service, operational reporting, and compliance with safety and regulatory requirements. Recognized for strong communication, problem-solving abilities, and a commitment to delivering efficient and professional operational support.

ADMINISTRATION & BOARDING OFFICER - ADNOC LOGISTICS & SERVICES - United Arab Emirates, Abu Dhabi

(2023-10)

• Welcome (20,000+) passengers monthly upon arrival and departure at the seaport, providing professional assistance and responding to inquiries regarding travel schedules, boarding procedures, and terminal services.
• Verify passenger bookings, issue boarding passes, process baggage check-in, and ensure accurate weighing and documentation of luggage.
• Keep passengers informed of changes to vessel schedules, departure times, boarding gates, and other operational updates.
• Ensure late-arriving passengers are assisted promptly and either boarded safely before departure or rebooked on alternative vessels when required.
• Coordinate and communicate vessel movement information with principals, customers, Port Authorities, government agencies, and other relevant stakeholders.
• Respond promptly and professionally to customer inquiries related to vessel operations, schedules, and crew change arrangements.
• Prepare, process, and maintain operational forms, manifests, reports, and documentation required by Terminal Management and clients.
• Coordinate operational and administrative services for assigned marine vessels, including pilotage, tug assistance, berth allocation, and other port-related requirements.
• Liaise with Port Immigration, Customs Authorities, and other regulatory bodies to ensure all vessel arrival and departure documentation is completed accurately and on time.
• Ensure compliance with company policies, port regulations, health and safety standards, and maritime operational procedures.
• Maintain accurate records of vessel operations, passenger movements, crew changes, and related documentation for reporting and audit purposes.

DOCUMENT CONTROLLER, COORDINATOR & ADMIN SUPPORT - ADNOC LOGISTICS & SERVICES - United Arab Emirates, Abu Dhabi

(2018-01 - 2023-09)

• Perform data entry and documentation related to all terminal stakeholders, including inbound and outbound materials, passenger movements, and daily ferry terminal operations for ADNOC Logistics & Services (ADNOC L&S).
• Lead and support morning shift operations at the Ferry Terminal, ensuring smooth and efficient passenger handling activities.
• Prepare and maintain daily, weekly, and monthly operational reports based on terminal activities and performance data.
• Update and manage operational information across various systems, including Optima, iLogistics, Maqta, and SAP, ensuring data accuracy and timely reporting.
• Coordinate with vessel crews, port operations teams, and relevant stakeholders to obtain operational approvals and ensure compliance with safety requirements.
• Develop, maintain, and update operational databases related to check-in counters, bookings, baggage handling, snacks and catering, cargo movements, passenger statistics, vessel schedules, and other operational activities.
• Immediately report operational incidents, emergencies, and safety-related issues to clients and management, and prepare detailed investigation reports, including findings, conclusions, and recommendations.
• Support Marine Passenger Terminal (MPT) operations by providing accurate operational data, documentation, and administrative assistance as required.
• Monitor daily operational activities and coordinate with internal and external stakeholders to ensure seamless terminal operations and service delivery.

CONTROL ROOM OPERATOR & ASSISTANT COORDINATOR - Abu Dhabi Food Control Authority & Farmer Service Center - United Arab Emirates, Abu Dhabi

(2015-09 - 2017-03)

• Monitored CCTV systems to ensure site security, safety compliance, and operational efficiency.
• Responded to emergencies, incidents, and security concerns while maintaining situational awareness.
• Managed visitor, contractor, and employee access records and issued site access passes.
• Supported security personnel with access control and daily operations in compliance with HSE requirements.
• Prepared daily, weekly, and monthly operational reports and maintained accurate documentation.
• Coordinated with staff, contractors, delivery drivers, and operational teams to ensure safe and efficient activities.
• Assisted in fire evacuations, emergency response procedures, and personnel accountability checks.
• Controlled vehicle movements and coordinated entry/exit permit issuance in accordance with safety regulations.
• Maintained operational data and provided administrative support to management and departmental teams.

B. COM - University of Azad Jammu and Kashmir (2010-08 - 2013-09)

INTERNEE - NATIONAL BANK OF PAKISTAN (NBP) (2014-09 - 2014-11)