Nada Muharam

Detail-oriented and people-focused professional with a strong background in customer service, administration, and data handling. Experienced in managing records, coordinating schedules, and handling high-volume interactions efficiently. Currently transitioning into Human Resources, with a strong interest in HR systems, scheduling, and workforce coordination.

Customer Service Representative at Travel Agency (2025-01 – Present)

Handled inbound and outbound calls, resolved inquiries, and maintained call records at a travel agency.

• Handled inbound and outbound calls in a professional manner
• Responded to inquiries and resolved issues within set timelines
• Maintained call records and followed structured procedures
• Achieved daily targets while ensuring quality service

Call Center Agent at Education Centre (2024-01 – 2025-01)

Handled inbound and outbound calls, responded to inquiries, and maintained quality service standards.

• Handled inbound and outbound calls in a professional manner
• Responded to inquiries and resolved issues within set timelines
• Maintained call records and followed structured procedures
• Achieved daily targets while ensuring quality service

Receptionist at Travel Agency (2023-01 – 2024-01)

Managed front desk operations, scheduled appointments, and handled administrative tasks.

• Managed front desk operations and scheduled appointments
• Maintained organized records and handled administrative tasks
• Coordinated daily activities and supported team operations
• Provided a professional and welcoming environment for visitors

Bachelor in Early Childhood Education – Mansoura University (2019-01 – 2023-01)