Nadim Ossman

Commercially focused professional with over 18 years of experience in client-facing, revenue-driven environments across the UAE and Lebanon. Career built in high-volume service businesses where client relationships, operational execution, and revenue performance are closely linked. Track record in managing teams, enhancing client experiences, supporting commercial initiatives, and driving revenue through events, upselling, and operational improvements.

Brings hands-on experience across both international hospitality brands and entrepreneurial environments, with direct exposure to SME advisory and business improvement initiatives. Known for strong interpersonal skills, practical commercial awareness, and the ability to build lasting client relationships in fast-paced, relationship-driven markets.

Director, Business Development & Partnership at Confidential (2025-01 – Present)

• Responsible for business development and client pipeline building across priority sectors
• Manages client relationships from initial engagement through service delivery
• Supports client pitches, proposals, and commercial negotiations
• Develops strategic partnerships and alliances
• Works closely with the Managing Director on revenue strategy

Assistant Outlet Manager at Zabeel House the Greens – LahLah (2023-01 – 2025-01)

• Support daily operations of a high-volume restaurant with strong focus on revenue performance and client satisfaction
• Lead front-of-house teams to maintain service quality and consistent guest experience
• Contributed to beverage revenue growth through targeted upselling strategies
• Coordinate closely with kitchen, bar, and service teams during peak operations
• Plan and execute client events, supporting increased footfall and revenue generation
• Maintain relationships with repeat and VIP guests to encourage client retention

F&B Supervisor at Hilton Dubai Palm Jumeirah – Claw BBQ (2022-01 – 2023-01)

• Managed bar operations within a high-volume international hospitality brand
• Supervised and trained a team of 9 staff members
• Oversaw service for 120–400 covers per day
• Maintained relationships with regular and VIP clients
• Managed inventory, cost controls, and operational planning
• Supported pre-opening activities and service strategy implementation

Business Consultant at Self Employed - SMEs (2021-01 – 2022-01)

• Advised small and mid-sized restaurants on commercial strategy and revenue improvement
• Conducted market analysis and client targeting initiatives
• Developed menus, pricing structures, and commercial concepts
• Implemented SOPs, cost-control frameworks, and operational improvements
• Trained staff to enhance service quality and sales performance
• Worked directly with business owners on growth and operational challenges

Bar Manager at Mindset Group – Jakie O. (2020-01 – 2021-01)

• Managed full bar operations for a high-traffic rooftop venue
• Built the bar concept and team from launch stage
• Developed beverage menus aligned with target clientele
• Managed supplier relationships and procurement
• Supported revenue growth through event-driven promotions

Multiple roles at Multiple venues (2006-01 – 2019-01)

Multiple roles including waiter, bartender, bar manager and supervisor across several venues in Beirut, including Four Seasons and other high-volume establishments.

• Built strong foundations in customer service and client engagement
• Supported upselling and revenue-driven service models
• Assisted in event coordination and high-volume operations
• Progressed into supervisory and management roles

Hospitality Management in Hospitality Management

High School Diploma