Namrata Kulkarni

• 11+ years of domain experience in OSS solutions with main focus on Service Assurance, Business Analysis &Testing Application Support
• 9+ Years of Professional IT Experience on BMC Remedy Administration, Analysis, Testing and Technical Support with BMC Remedy module.
• ITIL V4 foundation certified
• Transition expert for H3G UK and Ireland project as Onsite coordinator 1+ Year of testing experience on Splunk
• Mapping created for business processes to services and define associated SLAs.
• In-depth understanding and solid practical experience in IT Service Level Management and Service Management, strong knowledge of IT best practices and protocols, in-depth knowledge on ITIL framework.
• Time management skills with the ability to prioritize and multitask and work under shifting deadlines in a fast-paced environment
• Extensive experience in BMC Remedy , ServiceNow , Jira, Splunk , IBM netcool and its various modules and hands-on experience
• Got rising start, Bravo award and client appreciation for effort in onsite and offshore projects handling.

• Dedicated and results-driven IT Service Management professional with over 11+ years of experience. Proven record of accomplishment in establishing and optimizing IT operations capabilities. 
• ITIL Foundation Version 4 Certified.
• Good Knowledge of ITIL, ITSM and GRC best practices with deployment and release activities.
• Implemented IRM for the leading bank, having good understanding of the Policy and Compliance, Risk and Advance Risk Management in ServiceNow.
• Implemented and maintaining ITSM processes such as incident management, problem management, change management, and service request fulfilment, ensuring they are aligned with ITIL V4 
• Skilled in configuration and management of Service Management and Assurance tools like BMC Remedy, ServiceNow Jira, Splunk, IBM Netcool omnibus
•  Worked closely with Program/Project Management, providing inputs during project planning resource requirements, development estimates, etc. and throughout the course of the testing / Implementation to ensure business objectives are met.
• Transition expert for UK based Telecom company and Ireland various project as Onsite coordinator
• Provided user support and training support to end-users of the ITSM, GRC system, addressing technical issues, and offering training and guidance to ensure efficient use of the system.
• Quick learner and excellent team player having ability to meet tight deadlines and work under pressure. 
• Got Rising start, Bravo award and client appreciation for effort in onsite and offshore projects handling. 

I have completed Bachelor of Computer Applications and ITIL v4 certified