Nasima Ali

Good management and communication skills; fast and efficient worker; experience identifying and addressing issues  Follow up with duty manager and/or supervisor to ensure correct charges are charges to airlines for the services rendered.

Offer guidance and assistance to the customers of a company in order to maximize loyalty and satisfaction

Receptionist & Call center CosmeSurge & Emirates Hospital Clinics

Majestic Dental Center & Ghassana Sadik Medical Center / receptionist & call center

Responsibilities  Welcomes patients and visitors with a positive, warm disposition  Schedules appointments in person or over the phone  Checks patients in and out  Answers all patient questions; maintains the reception area  Ensures availability of treatment information by filing and retrieving patient records  Maintains patient accounts by obtaining, recording, and updating personal and financial information  Performs all insurance and benefits verification's and pre-authorizations  Prepares medical records  Answer the telephone and greet patients in a professional and courteous manner and direct the inquiry as required as well as documenting calls when necessary. Help resolve conflict with unsatisfied patients regarding appointments and/or insurance claims.  Process day sheet each day to be forwarded to the administrative office.

High School Diploma

UAE Driving License  Airfield driving Permit  Advanced Microsoft, Excel and PowerPoint presentation skills