Niha Chetri

Customer-focused Sales Associate and Front Desk Professional with experience in retail sales, cashiering, customer service, and reception operations within fast-paced retail and hospitality environments. Skilled in customer engagement, POS operations, cash handling, front desk coordination, and sales support. Strong ability to manage customer interactions professionally, resolve inquiries efficiently, and contribute to sales growth and operational excellence.

Recognized for excellent communication, multitasking, teamwork, and maintaining high service standards in dynamic business environments.

Sales Staff / Cashier - LuLu Group International - Dubai, UAE

(2023-08)

• Deliver exceptional customer service by assisting customers with product selection, inquiries, and purchase decisions.
• Handle POS transactions, cash payments, billing activities, and daily cash reconciliation with accuracy.
• Support achievement of store sales targets through effective customer engagement and upselling techniques.
• Maintain strong product knowledge to provide accurate information and recommendations to customers.
• Prepare daily sales reports and support operational documentation processes.
• Ensure proper visual presentation, cleanliness, and hygiene standards within the retail environment.
• Coordinate with team members to maintain efficient store operations during peak business hours.

Front Desk Receptionist - Experimental Restaurant

(2024-06 - 2026-07)

• Managed front desk operations including visitor handling, appointment coordination, and customer inquiries.
• Maintained professional communication while handling multi-line phone systems and guest interactions.
• Assisted in scheduling, administrative coordination, and daily operational support activities.
• Created a welcoming and professional environment to enhance customer experience and satisfaction.
• Supported smooth front office operations through strong organizational and multitasking abilities.

Higher Secondary Education - Christian Higher Secondary School

Diploma in Computer Application - Computer Application - NITI