Nivin T.m

Experienced Senior Officer designated as Deputy Manager – Acquisition with over 3 years of experience in Banking, providing high level of customer service while increasing revenues Excellent reputation for resolving problems, improving customer satisfaction and retention. Successful at leveraging sales technologies, software, and CRM data to identify, analyze and act upon leads, opportunities, and sales funnels. Personable communicator focused on exceeding client expectations.

• Acquired customer accounts and provided smooth onboarding services. 
• Built customer bases through given portfolio and referral conversions, also expanded brand presence to reach 300 plus new (CASA) customers during a period. 
• Work closely with the loans department (Mortgage loan & PL) Converted 85% of leads into conversion within target timescales. 
• Built positive customer relationships for optimized branch loyalty. 
• Reviewed routinely sales performance by target vs achievement, identifying root causes in order to generate measures resulting in achieving targets and incentive. 
• Won many business opportunities whilst retaining existing customers. 
• Confidently demonstrated and presented new products to potential customers at BNI events.
• Coached banking service teams in providing exceptional customer care. 
• Translated financial jargon for complete client understanding. 
• Used expert knowledge of investment markets to create profitable financial strategies. 

December 2015

BACHELOR’S IN MANAGEMENT STUDIES: NETWORKING

ISBM BANGALORE, INDIA