Omar Abou Ahmad

Self-driven and ambitious sales professional with over 6 years of experience in customer relations, sales, and business development across different industries. Proven track record in building strong client relationships, managing full sales cycles, and delivering exceptional customer service. Highly skilled in identifying client needs, offering tailored solutions, and consistently exceeding targets.

With a strong background in both B2B and B2C environments, I have honed my ability to communicate effectively, solve complex problems, and contribute to team success.

Madi International Co. LLC

Sales Advisor Jan 2022 - Present

Dubai, U.A.E

• Consistently achieved and often exceed my individual monthly sales target of 250,000 AED • Managed the entire sales cycle from prospecting, order placement, delivery & expediting to financial closing.
• Address all customer needs, concerns, queries and complaints through effective communication and problem solving.
• Establish strong relationships with clients which I leverage to drive future sales and references
• Coordinate with the delivery and maintenance teams to ensure smooth operations and timely execution of orders.
• Prepared routine internal sales reports which include areas of concern and improvement to enhance business performance.
• Handled retail and beauty projects for salons, spas, and clinics across UAE, while acting as an indoor sales representative in the showroom for both retail and B2B salon projects.
• Collaborated with the outdoor sales team to generate leads and increase sales
• Managed money, cashier duties, and inventory, ensuring accurate processes and efficient operations.
• Individually trained and mentored new joiners to provide them with the knowledge and skills needed to achieve their goals.
• Collaborated with cross-functional teams to ensure high standards of product quality and service delivery
• Conducted product presentations and demos, educating clients on how the products align with their business needs and objectives.

Al Tayer Group, ATM Jan 2019 - Jan 2022

Customer Care Representative

Sharjah, U.A.E

• Acted as the primary point of contact for all customers, handling both bookings and walk-ins, ensuring a seamless experience for clients across multiple brands (Ford, Jaguar, Land Rover, Range Rover, Lincoln, and Maserati).
• Managed the workshop by directing customers and efficiently organizing the traffic flow in the office, utilizing

Auto Line Drive software to book appointments, record customer data, and track service progress.

• Provided excellent customer service by greeting every guest warmly, addressing their needs, resolving complaints effectively, and coordinating with higher management to find timely solutions, consistently exceeding customer expectations.
• Organized tasks for service advisors, acting as a team player to ensure smooth operations for the service center across all brands.
• Managed a fleet of courtesy cars provided to clients during maintenance, ensuring all vehicles were in good running condition, tracked fines, and ensured proper servicing, especially for high-end luxury vehicles like Range

Rover and Ford sedans.

• Compiled and sent daily reports on available courtesy car stock to management, and provided timely service reminders to clients.
• Handled client car deliveries when service advisors were busy, ensuring client satisfaction and building long-term relationships.

Air Arabia

Call Centre Intern May 2017 – August 2017 Sharjah, U.A.E

• Received highest score in customer satisfaction (5/5 rating)
• Passionate about helping the company to the point of dedicating personal time and making overtime in order to complete jobs
• frequently requested by customers as the only employee they were willing to work with
• Mastered Acellaero ticket booking and customer data system
• Awarded “Best Sales Representative” (180% target achievement in ticket sales) due to friendly approach, natural sales abilities, and significantly more profit generation

LOGISTICS & ADMINISTRATIVE COORDINATOR

Dept. of Statistics & Community Development

Sharjah, U.A.E

Oct 2015 – Jan 2016

• Coordinated and managed office inventory for approximately 200 people across two locations in Sharjah as part of the Sharjah Census of 2015, ensuring the organization, readiness of supplies, and on-time delivery to staff,

while also making sure all tablets and electronics were in good working condition.

• Acted as foreman, managing employee attendance, filing absence and tardiness reports with management, and ensuring smooth office operations by coordinating staff and providing the necessary tools and resources for effective job performance.
• Used personal car to deliver products and supplies, ensuring uninterrupted operations and timely availability of resources.

B . S . – BUSINESS ADMINISTRATION Management Emphasis

American University of Sharjah (2013-2018)