Business Analyst | Teleperformance
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Analyzed business performance, leading to a 20% increase in student enrollment through data driven course optimizations. Developed and maintained interactive dashboards, improving reporting efficiency by 50% and reducing manual workload. Collected and analyzed data to support decision-making, contributing to a 10% revenue growth by identifying high-demand courses.
Conducted monthly management presentations, leading to strategic decisions that improved course completion rates by 15%. Automated reporting processes, cutting data processing time by 35%, allowing the team to focus on strategy rather than manual tasks. Streamlined business operations, resulting in a $100,000+ cost reduction through process improvements and optimized resource allocation
Experienced Business Analyst with over 5 years of experience in data analysis, visualization, and performance improvement strategies. Proficient in leveraging Excel, SQL, Power BI, and Tableau to transform complex data into actionable insights that drive business decisions. Adept at designing interactive dashboards, optimizing reporting processes, and automating workflows to enhance operational efficiency.
Strong background in identifying trends, uncovering opportunities for cost reduction, and implementing data-driven strategies to improve overall performance using six sigma. Proven ability to collaborate with cross-functional teams, communicate insights effectively, and support strategic decision-making.
2015-2018 AIN SHAMS UNIVERSITY
2020 COURSERA - GOOGLE Advanced diploma in data analysis
2024 TELEPERFORMANCE Six Sigma Yellow Belt
