Omnia Mohamed

Dear Sir/Madame,

I had worked as an urban planning engineer for 7 years in various projects in Egypt and Saudi Arabia.

When i had moved to Dubai, i had worked with Etihad airways ,air Arabia and with VFS global .But now I'm looking to develop my skills. I am passionate about keeping up to date with the latest coming on the market and want to work in different fields where i can improve my skills.

I feel that I could be a valuable asset to the job, and I bring to the table all of the skills that you require in that job.

Thank you so much for your time.

Best Regards,

Omnia Mohamed Abd-Allah

EXPERIENCE

1-Had been working in Visa hq since 05th may 2022 till july 2022 as a travel visa specialist :

• Receive, prepare, and submit applications for travel visas to various countries (Schengen countries, Brazil, Indonesia,

Sinagpore,Russia,Egypt,ksa). Provide a wide range of support to the clients that include answering telephone calls, emailing,

responding to inquiries, and doing a variety of online applications.

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2-Had worked in VFSGLOBAL (Chinese visa application center)

since 30th july 2018 till 8th August 2019 as an operation officer:

• acceptisng visa applications after following the rules and law of the consulate.
• filling information on system and be sure advising guest with the suitable type of visa.
• checking the visa applications and documents at the end of the day before submitting to the consulate.
• sticking visas inside the passports after revising the information .

-delivering passports to applicants.

• doing financial report at the end of the day according to the cash collected and the payment collected through cards .

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3-Had worked in air Arabia airlines since 28th January 2018 as customer service agent till June 2018 ,my role is :

• Issue ticket through phone.
• Revise the ticket issued and processing the payment.
• Modify tickets.
• Assisting the guests in raising the complains through the system or following up with the complains raised.

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4-Had worked in Etihad airways (UAE visa section)(TTS INTER

BROKER LLC) as customer service agent and front desk agent since November 2015 till 25

th January 2018 ,my role is :

• Receiving calls and helping guests in checking visa status and providing information about visa types and the documents required, visa fees, processing timing for the visa applications.
• Replying and sending the emails about visa processing.

Revising the documents provided from the guests and revising filled applications and fill the applications provided from the guests through the system.

• Checking the approved visas and print it out after checking tickets provided from the guests.
• Collecting refundable deposit and collecting documents after guests leaving to refund cash deposit.

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Bachelor's degree in urban planning.

graduated from faculty of Urban Planning, Cairo University.

• Graduation degree : gOod