IT Services & IMAC Operations Team Lead
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Being a well-seasoned IT Services & IMAC Operations Team Lead with over 15 years of experience in managing and leading a team of technical support professionals, I have a proven track record of delivering exceptional customer service, improving operational efficiencies, and resolving technical issues.
Over the years, I have acquired the hard-earned skill-set to maximize productivity by reducing employee redundancy and by improving employee motivation which in turn results in improved profitability and revenue growth.
My experience has made me adept in team building, ITIL frameworks, incident management,problem management,
and change management. My on-the-job expertise has given me a well-rounded managerial skill-set including problem-solving skills and acute analytic abilities. I am efficient at exceeding expectations and meeting benchmarks by duly accomplishing my administrative duties as well.
Apart from my vast personal abilities, including impressive time management and problem-solving skills, I have a passion and know-how for managing and growing profitable operations and deepening efficiency. Maximized efficiency and optimum delivery time are usually achieved by rethinking routines, workloads, and roles.
A well-seasoned IT Services & IMAC Operations Team Lead with over 15 years of experience in managing and leading a team of technical support professionals. Proven track record of delivering exceptional customer service, improving operational efficiencies, and resolving technical issues. Skilled in ITIL frameworks, incident management, problem management, and change management.
