Ranim Alsaad

A highly organized individual with more than 4 years of combined experience in the administration, sales field and quality assurance, who can provide a professional and efficient first point of contact for customers with a solid grounding in all sales processes, procedures and products, and can be relied upon to optimize sales opportunities by providing clients with a world class service, equipped with biochemistry educational background

Demonstrated capacity to provide customers with the right needed support within the TAT, with the required knowledge needed to establish and maintain a professional relationship with customers as well as an ideal environment helps to achieve sales and activity targets; and feed managements with sales statistics and comparisons that support the decision making process.

Proficient in SAP, IPortal (Oracle based), MS Office Suite. Very good in English and flaunt Arabic.

Career Experience

Zabeel Feed 06/2019 – 04/2022

Customer Service Administrator / Sales Support Specialist

• Professional use of SAP 
• Process orders via email or phone
• Handling all types of customers, cash, credit card and quota customers
• Check data accuracy in orders and invoices
• Contact clients to obtain missing information or answer queries
• Liaise with the Logistics department to ensure timely deliveries
• Maintain and update sales and customer records
• Develop monthly “Sales activity tracker” for all sales measurable KPI’s and advise the sales team on the gaps, if any
• Feeding sales team with all necessary KPI’s to support them Delivering sales targets
• Communicate important feedback from customers internally
• Provide all support required for the sales team to meet targets
• Handling all quota customers monthly orders within the approved limit
• Prepare monthly reconciliation reports for quota customers (customer wise)
• Inform superiors on any exceed in the monthly limit before processing the orders 
• Ensure proper filings for all PO’s, Invoices, delivery notes and all related supporting documents
• Coordinating with Purchase and Supply office with all daily, weekly and monthly supplies
• Stay up-to-date with new products and features, to recommend alternatives products in case of any out-of-stock situation

R & D and Quality Control Specialist

• Validate the feed ingredients to be in line with the given specifications
• Test supplements samples on lab mice for effectiveness and side effects
• Create and maintain experiments historical records, for future reference
• Take and test blood samples from mice before and after the experiments
• Prepare presentations to demonstrate experiments to the steering committee

R&D and Quality Assurance assistance

• Conduct research concerning animal nutrition, breeding, and stamina to improve/produce new products
• Perform various activities and experiment and take notes 
• Examine feed specimens to evaluate the quality 

MetLife, UAE 08/2017 – 05/2019

Insurance Consultant –Agency UAE

• Assist the client in selecting the appropriate insurance provider or policy
• Use mathematical and statistical knowledge to evaluate long term forecast related to financial risks
• Invent and adopt a variety of techniques and strategies to resolve all types of business problems
• Verify and analyse data solutions so as to make modifications in the policy or existing insurance
• Annual clients visit to review the financial needs as well as review the selected funds’ performance and recommend the suitable changes
• Conduct market surveys to maintain up-to-date information about the competitors’ products
• Work with software professionals to convert the complex data into simple information for clients
• Be proficient in staying updated with the modifications in polices with respect to the government rules and regulations acts, current improvements in the finance industry and business world, impact on policies and changes in regulatory format, etc.
• Use excellent time management and negotiation skills with clients, over the phone or face to face, and address all concerns and questions, and recommend suitable solutions
• Ownership towards achieving personal and team targets 

Emirates International Medical Centre 05/2016 – 07/2017

Administrative Assistant – Administration Department

• Register patients according to established protocols
• Assist patients to complete all necessary forms and documentation
• Ensure patient information is accurate including billing information
• Inform patients of medical office procedures and policy
• Maintain and manage patient records
• Safeguard patient privacy and confidentiality 
• Develop and maintain the filing system
• Schedule patient appointments
• Move patients through appointments as scheduled
• Answer incoming calls and deal with inquiries
• Transfer calls as required
• Provide general support to visitors
• Schedule hospital admissions, tests, scans and outside appointments for patients
• Respond and comply to requests for information
• Complete other clerical duties as assigned
• Maintain stock of forms and office supplies
• Administrate the central email account, inbox and outbox
• Deal with incoming and outgoing post
• Processing Invoices and collecting payments
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
• Prepare and Maintain daily/monthly financial reports 

:Education

Faculty of Science – Department of Biochemistry

Damascus University, Damascus, Syria

Skills Certificates

SAP

MS Office (Excel - Word – Power Point & Outlook)

Aptech Computer Training Institute, Sharjah, UAE

Certificate in Office Management & Administration Skills

NADIA Training Institute, Sharjah, UAE