Rayan Ameen

Customer Service-oriented Banking Graduate with hands-on experience in customer support, banking operations, and client relationship management. Skilled in handling customer inquiries, resolving issues efficiently, and maintaining high service standards. Strong communication, teamwork, and problem-solving abilities with a proven capacity to work under pressure and ensure customer satisfaction.

Customer Service & Banking Operations Trainee at National Workers Bank (2025-08 – 2025-12)

• Assisted customers with account opening procedures and banking inquiries, achieving 97% customer satisfaction rate in service interactions.
• Maintained 98% accuracy rate in customer data entry and record updates, ensuring high-quality banking documentation.
• Supported daily customer service operations, contributing to a 30% improvement in response time efficiency within the branch workflow.
• Handled customer complaints and provided effective solutions, resolving 90% of issues on first contact.
• Verified customer information according to KYC and compliance procedures with 100% adherence to regulatory standards.
• Collaborated with team members to enhance service delivery, improving overall customer experience by approximately 25%.

Bachelor's Degree in Economics and Banking – Port Sudan Ahlia University (2024-10)