Reham Allam

Client-focused Relationship Management professional with a proven track record in cultivating strong partnerships. Skilled in strategic communication and client satisfaction. Adept at collaborative problem-solving. Ready to contribute expertise to drive positive outcomes.

Customer Relationship Manager 

DarGlobal Development, Dubai, UAE

February 2024 – Present

• Building and maintaining relationships with clients and stakeholders in the property industry.
• Conducted follow-ups to gather client feedback and offer tailored solutions.
• Onboarding brokers and scheduling meetings for the Sales Manager to discuss potential deals.
• Coordinated with sales, marketing, and project management for seamless service delivery.
• Assisted in contract negotiations and trained customer service representatives.

Assistant Manager - Business Development

Arab African International Leasing “AAIL”, Egypt

November 2022 – December 2023

• Acted as a liaison between C-level executives and internal/external stakeholders, effectively communicating and disseminating information while maintaining confidentiality and professionalism.
• Played a key role in syndication deals, managing complex financial agreements and coordinating with multiple stakeholders to ensure successful outcomes.
• Handled key accounts, maintaining excellent relationships and ensuring high levels of client satisfaction.
• Streamlined internal processes and collaborated with Investigation, Operation, Credit, and Legal departments to ensure compliance and mitigate potential risks.

Assistant Manager - Business Development El Taamir Leasing and Factoring “Al-Oula”

March 2021 – November 2022

• Specialized in B2B finance, providing tailored financial solutions to businesses and ensuring effective service delivery.
• Collaborated with management to develop and implement tailored revenue leasing solutions, resulting in increased customer satisfaction and retention.
• Introduced innovative pricing models for revenue leasing deals, enhancing the company's competitive position and capturing a larger market share.
• Spearheaded the negotiation and execution of revenue leasing agreements, contributing to an expansion of the company's leasing portfolio.

Senior Officer – Business Development El Taamir Leasing and Factoring “Al-Oula”

October 2018 – March 2021

• Consistently exceeded revenue targets by effectively identifying and capitalizing on lucrative revenue leasing opportunities in diverse market segments.
• Cultivated and nurtured relationships with key clients, leading to the successful closure of high-value revenue leasing deals and the establishment of long-term partnerships.
• Collaborated with cross-functional teams, including Credit, Risk, Legal, Finance, and Operations, to streamline the revenue leasing process, reducing deal closure timings.

Executive Assistant to CEO

CAPEX for Financial & Leasing Consultancy

November 2015 – September 2018

• Provided high-level administrative support to the CEO, including managing schedules, coordinating meetings, and handling correspondence.
• Aligned closely with the CEO to cultivate key corporate relationships for financial consulting services.
• Customized financial solutions with the CEO, including banking and leasing facilities, to meet client needs.
• Negotiated terms for banking and financial leasing arrangements.
• Drove company growth through client expansion in the financial advisory sector.
• Played a key role in the hiring process by interviewing candidates to ensure top talent acquisition.

Real Estate Brokerage Owner

Aqar Group

April 2014 – October 2015

• Prospected for potential clients through various channels such as networking events, referrals, and online platforms.
• Assisted clients in buying, selling, or renting residential or commercial properties based on their needs and preferences.
• Created and maintained relationships with property owners, landlords, buyers, sellers, and other stakeholders in the real estate industry.
• Prepared and presented property listings, including detailed descriptions, photographs, and virtual tours, to attract potential buyers or renters.
• Negotiated and finalized purchase agreements, leases, and other real estate transactions on behalf of clients.

Collections & Recoveries

Barclays Bank, Cairo, Egypt

July 2008 – January 2014

• Managed and oversaw the collection process for outstanding debts within the bank.
• Developed strategies for effective recovery of delinquent accounts.
• Coordinated with clients to establish repayment plans and negotiate settlements.
• Utilized data analysis to assess credit risk and recommend appropriate recovery actions.
• Collaborated with legal teams when necessary for legal recovery proceedings.
• Implemented efficient procedures to minimize financial losses and enhance recovery rates.

Customer Service

Vodafone Egypt, Cairo, Egypt

June 2007 – June 2008

• Answered a constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Sales Representative

Citibank, Cairo, Egypt

February 2007 – June 2007

• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Enhanced sales operations through development of new sales strategies, cold calling techniques, and customer follow-up.
• Identified and qualified new distributors to increase market share in key territories.

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Courses and Certifications

• Factoring Course - 2023 by FSI
• Credit Course - 2019 by EBI
• Microsoft Office
• Business Soft Skills and Sales
• Bessel׀, Bessel׀׀ by EBI
• Problem Loan Management by EBI
• English by American University
• Effective Communication and Human Relations by Berlitz
• Soft Business Skills by Berlitz
• Sales Training by Barclays Bank Training Center

Bachelor's degree in Mass communication